Senior Field Application Engineer

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you'll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We're big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.
Exciting opportunity for a Field Application Engineer to help bring innovative in-car entertainment systems to market. The objective of this role is to help bring Dolby Atmos and Dolby Vision to cars, this means working with car manufacturers, Tier 1 automotive OEMs, and middleware/software makers. This role will provide technical support during pre-sales, integration, and post-sales of Dolby's licensed technologies.
Responsibilities and functions:

Support the delivery of commercial wins defined by the Commercial Partnerships Europe Automotive goals.
Provide detailed systems-level support for Dolby Audio Technologies to Dolby's automotive customers.
Support and resolve issues regarding Dolby Technologies in product development and deployment.
Provide pre-sales support, technical training to customers, and support to accounting managers as required.
Provide relevant technical analysis of the customer's systems across In-vehicle-Infotainment, streaming services integration, and cabin acoustics.
Assist customers in navigating Dolby's certification process.
Work closely with the European account management team.
In conjunction with the rest of the sales group, evangelize Dolby technologies to the automotive and consumer electronics market.
Document information and share key learnings with the wider technical community in Dolby.
Give regular and influential specialist advice to peers and customers and always work to raise the level of expertise within Dolby and its customers.
Actively maintain awareness of key industry issues, live entertainment practices and commercial reality. Keep up to date with market and commercial developments in and outside of Dolby.

Required:

Degree or equivalent in Science, Electronic Engineering, Computer Science, Information Technology, or Music Technology.
Experience as a Sales Engineer (at least one year).
Ability to understand requirements for audio and video technologies used in entertainment or automotive applications.
Ability to develop and maintain an in-depth professional knowledge of the Dolby products and technologies associated with entertainment or automotive industry.
Able to work and learn on own initiative and with excellent analytical and problem-solving abilities.
Willingness to travel (approx. 30% of the time on average), mostly within Europe, and a willingness to work outside normal office hours, when required.
Naturally stay clear thinking and calm while handling objections; be clear on own objectives but aim for win/win solution on behalf of Dolby & our customers.

Nice to have:
Experience in at least one of the following tracks:

Automotive:

Understanding of automotive supply chain.
Understanding of automotive software stack and how the software components are interconnected. Knowledge of Infotainment subsystem is a plus.

Audio:

Understanding of audio (digital audio, audio processing, spatial and immersive audio, playback systems, etc.).
Understanding of acoustics (acoustic fundamentals, psychoacoustics, sound measurements, spatial characteristics, electroacoustics, etc.).

Vision:

Understanding of video (basics of imaging and picture quality, codecs, formats, standards, display technology, etc.).

Key Personal Attributes for Success in this Role:

Mindset of ownership (aka Gets Things Done): A track record of accomplishing measurable and identifiable results.
Exhibits empathy for others - team members, colleagues, customers, partners, consumers, and the end-user.
Sets high standards for themselves and for others.
Excellent interpersonal and communication skills are essential; written and verbal interactions with customers and peers is a major part of the role.
Ability to collaboratively work with teams that are comprised of individuals who may not be part of the CP organization.
Good time management skills with the ability to manage requests to enable reasonable and acceptable professional and personal timelines and schedules.
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