ITDS Polska Sp. z o.o Incident / Problem Manager

about-project :

• As an Incident/Problem Manager, you will be working for our client, a leading insurance company, to ensure the smooth operation of their IT infrastructure. You will be responsible for managing and resolving incidents and problems, as well as optimizing the incident/problem management process.
• Join us and be the main point of contact in handling incidents for thousands of users!
• Warsaw -based opportunity with the possibility of hybrid work! 1 day per week at the office.

• Manage incidents and problems in accordance with ITIL best practices
• Oversee the incident/problem management process and the team members involved in resolving issues
• Analyze incidents to identify root causes and prioritize issues based on urgency and business impact
• Streamline the incident/problem management process to improve efficiency and effectiveness
• Generate incident reports to track performance and identify trends
• Communicate with management regarding critical incidents and their potential impact
• Collaborate with 1st, 2nd, and 3rd-line support teams to coordinate incident resolution
• Work with third-party vendors to resolve issues within the scope of their support services
• Monitor incidents and track their progress to ensure timely resolution
• Coordinate error analysis meetings, identify root causes, and ensure compliance with standards and procedures
• Report data and analysis results to top management
• Maintain and update the problem database
• Provide high-quality service and support to end-users
• Continuously improve the incident/problem management process

• At least 3 years of professional experience in incident/problem management
• Experience in ITIL processes and methodologies
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet tight deadlines.
• Strong attention to detail
• The ability to work independently and as part of a team
• A proactive and results-oriented approach
• High communication skills in Polish and English (min. B2)

• Stable and long-term cooperation with very good conditions
• Enhance your skills and develop your expertise in the financial industry
• Work on the most strategic projects available in the market
• Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
• Participate in Social Events, training, and work in an international environment
• Access to attractive Medical Package
• Access to Multisport Program
• Access to Pluralsight
• Flexible hours

• sharing the costs of sports activities
• private medical care
• flexible working time
• fruits
• integration events
• corporate gym
• mobile phone available for private use
• computer available for private use
• saving & investment scheme
• no dress code
• coffee / tea
• drinks
• christmas gifts
• birthday celebration
• sharing the costs of a streaming platform subscription
• access to +100 projects
• access to Pluralsight