L3 Technical Support HTML CSS with German

Traffective GmbH
PL - Warsaw
January 29, 2025

About Us
Right in the heart of Munich, above Kunstlabor 2 near Stiglmaierplatz, you'll find Traffective. Since 2009, our vibrant and international team of 30 has been shaping the media landscape. Our mission? Empowering publishers, journalists, and bloggers with innovative solutions to ensure sustainable financing - promoting diversity and freedom of expression.Our culture is all about teamwork, transparency, and honest feedback. Flat hierarchies and a continuous learning environment define who we are. With our self-developed monetization platform, we combine cutting-edge technology with outstanding customer service to create real value for publishers and advertisers alike.For us, sustainability isn't just a buzzword. Beyond our work, we actively support social projects both locally and globally because we believe that business and responsibility should go hand in hand.Does this sound like the right place for you? Join our team and bring your ideas to life!Your role:
Support customers via JIRA-Ticket System with a strong emphasis on understanding their needs
Answer customer's requests and help solving problems - e.g. product questions, production issues, and configuration requests, including also more technical tasks - being tech-savvy is a must.
Provide technical solutions. You're the go-to expert at the highest level of escalation and the ultimate tech pro here
Effectively translate customer needs/issues into solution
Receive and transfer feedback about issues, requests, and ideas for improvements
Ensure the customers' satisfaction with our supporTFurther development possibilities:
Project management and execution of time-critical projects and implementations
Be the point of contact for technical issues for staff and clients
Assist our publishing clients with technical onboarding/advertising integrations
Oversee daily operations
Monitoring of daily operations
Assist management with administrative tasksYour skills:
German B2-C2 level - is mandatory
4-6 years of work experience in the customer support area
Very good communication skills
A strong sense of responsibility
Extensive experience with HTML/CSS
Experience with ticket systems
A passion for technologyWe would like to offer you:
100% remote work
Permanent employment contract
28 days holiday plus Christmas and New Year's Eve
1:1 onboarding with mentor
Individual work equipment - we equip you
Great development opportunities based on your knowledge and worked out together with you
We celebrate your birthday with a great gift
Regular trips to Munich with full travel and hotel reimbursement
2 great annual events for all employeesAdditional benefits:
Medical care
Gym passWhat happens when you send us your CV:
We read each application carefully and get back to you. If your skills and talents
meet our expectations, the following application process awaits you:
1. step: Preliminary interview with HR approx. 20min
2. step: Interview with the head of department approx. 30min
3. step: Assessment Center (1x technical skill test, 1x personal skill test)
4. step: Conversation with the CEO

Read the full job description and apply online on the recuiter's web-site

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