Customer Care Coordinator

Epiroc AB
PL - Polkowice
October 19, 2024

Do you like office work in a small team and do you willingly share your experience with others? Do you find yourself in a work with systems doing repetitive tasks communicating with others? Are you ready to learn, ask for help and help others in turn?
We are Epiroc, a global company with Swedish company culture, market leader and we are searching for a friendly, competent and willing colleague to our small team of service administration:
Coordinator Customer Care ready to learn and support
Your task will be to quickly and efficiently process orders from external and internal customers thanks to the selection of effective and efficient distribution channels while maintaining positive relationships and focus on optimizing the company's costs in the area of logistics.
Location: office in Polkowice
What exactly will be your role?

Comprehensive service of customer orders.
Proactive monitoring of incoming / outgoing deliveries.
Good cooperation with the distribution center.
Analysis of purchase and sales rotation, planning, controlling and replenishing inventory.
Scheduling deliveries to customers in accordance with the terms from shipment to delivery.
Cooperation with forwarders and carriers, booking transport in various means of transport, preparation of documents for customs clearance.
Settlement of complaints about delivery.
Proactive approach to supporting business operations, taking care of the company's good image and protecting resources.
Support in the development and regular monitoring of procedures and key performance indicators for the logistics area.

Your qualifications:

Higher education min. Bachelor degree.
Experience in logistics (customer service) and material resource management.
Communicative English in speaking and writing.
Knowledge of MS Office, knowledge of SAP from the logistics module will be an additional advantage.
The ability to think creatively and to approach operational activities openly.
Independence and the ability to make decisions under time pressure.
Openness and communication in interpersonal relations, enthusiasm and commitment to the implementation of tasks.

The employer offers:

Work in a professional team working in a friendly atmosphere focused on cooperation.
Modern work tools that increase comfort and job satisfaction.
A rich social package (MultiSport card, medical care and group life insurance, co-financing for lunches, learning English and benefits from the Social Fund).
Subsidy for learning English.
Opportunity to gain professional experience in an international work environment.
Possibility to raise professional qualifications as part of internal and external training.

What's next?
Does that sound right to you? Please send your application in English. We will be happy to meet you!
United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.
In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.
We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.
Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at ***.
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Read the full job description and apply online on the recuiter's web-site

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