Responsibilities:
Proactively monitor a selection of online games and related systems required for 24/7 serviceAnalyze and assess game and systems health and performance using various tools for logs, metrics and graphsTriage problems and provide on-call personnel with critical information, in a quick, clear and concise mannerConduct triage and troubleshooting as well as bug fixing meetings for game development personnelConsult, create and maintain process documentationCarry out quick patch and build deployments including post deployment smoke testingPrepare accurate and timely reports with updates and summaries on events and issuesQualifications:
Technical support skills with focus on game servers and client crashesKnowledge of network technologies and GNU/Linux OSAbility to perform tasks by both established processes as well as placeholder and temporarily agreed measuresAvailability to work in shifts, including nights, weekends and holidaysExcellent written and verbal communication skillsMaintaining strict punctuality and quick responseFamiliarity with common IT infrastructure and its practicesWould be a plus:
Monitoring/Analyst experience (assessments based on data, graphs etc.)Technical support experience in an online 24/7 service industryExperience working in games industry, particularly multiplayer and MMO gamesSome familiarity with terminology and process for game development, QA and release managementBenefits:
Working with an international team of world class professionals on exciting and challenging projectsLearning & Development opportunities - mentoring, lectures, participation at industry conferences and eventsMedical Insurance packageSensibly flexible working hoursBreakfasts, snacks and fruits available during the day, tea and coffee machinesFriendly team and a family-like environmentCasual workplace environment in Krakow downtown including bicycle parking, game and chill-out zonesAdditional benefits - care bonus to cover health, educational and safety needs, paid break from work, Multisport card, paid health insurance, corporate parties and team buildings and many more othersRole Information:
Studio:
SperasoftLocation:
Europe, Poland, Warsaw, KrakowArea of Work:
Game DevelopmentService:
CreateEmployment Type:
Full-time, PermanentWorking Pattern:
Hybrid, Remote
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