Account Manager with Turkish

The LSEG Customer Connect (LCC) team is rapidly growing its footprint in Gdynia with a new Sales and Account Management hub tailor-made to maintain deep customer relationships to drive account revenue retention and growth.
We are looking for a new Account Manager to join our team with multifaceted strengths to handle a defined book of business of clients in EMEA - spanning across various customer segments.
Key Accountabilities

Strategically develop client relationships for a portfolio of 150+ customers
Retain clients and grow revenue across your book of business
Keep a strong rolling sales pipeline, look for up-and cross-sell opportunities at all times
Govern effective collaboration with Customer Success Managers, Proposition Sales Specialists, and other internal partners to reach sales goals
Connect client use cases to our solution offering and be your clients' go-to person
Drive product migrations and projects seeking service improvement
Log your efforts and results to ensure accurate sales & cancel forecasting

What do you need to bring?

Fluency in English and Turkish to support clients
Live in or be willing to move to the Tricity area - our office is in Gdynia and our hybrid model is a 3-day office week
Relevant work experience or a strong sense for account management, sales, marketing, or similar, relationship-based roles in a customer supporting environment.
Good understanding of or strong curiosity about the financial services industry
Ambition & passion for 'the new'
A good appetite for success
Technical competence, self-starter demeanour
Outstanding communication skills, both verbal and written
Outgoing personality and thriving in a dynamic, vibrant environment
Ability to spot customer trends and strategies
Sense of accountability & timely reaction and the ability to prioritize tasks to maximise your impact
Willingness to go through a dynamic learning path over quite a few months
Team-spirit and friendly demeanour
Our guidelines suggest prior work experience, while we look forward to applications from candidates who display a growth mindset and have a fair set of skills connected to the position.

What will you do in your first few months?

Organically grow in a bold, fast-paced environment
Embrace your in-office and online onboarding journey
Raise your questions, concerns and needs to own your journey to success
Meet and bond with your Sales and Account Management team in Gdynia and beyond (several hundred potential new colleagues)
Work with the Sales and Account Management team, mentors and your leader towards building your professional AM persona
Build your internal network and learn to navigate it to get things done
Develop a general, solid understanding of our Financial & Risk solutions offering and articulate it relevantly towards clients, speaking 'their language'
Familiarize yourself with our internal tools
Learn how to position add-ons, products & solutions to generate strong interest in our offering
Build relations by organising plenty of virtual client meetings
Contact all of your customer base and learn to skilfully navigate through difficult and easy client conversations
Build strategies to retain your customers and to meet their needs
Learn how to be in control of a conversation
Start building your sales pipeline
Develop your personal brand, be a well-versed representative of our company to the outside

YOUR PACKAGE WHEN JOINING GDYNIA TEAM

Bonus: Quarterly or annual bonus plan assigned to every position
Wellbeing: monthly wellness and work-from-home allowance, and employee assistance program
Healthcare: private medical care with Medicover, premium package fully covered by employer and life insurance with Generali
Future: corporate pension plan supported by Fidelity International offering additional 5% of base salary to invest in selected funds, and LSEG Employee Share Purchase plan available
Reward and Recognition: additional awards and vouchers available for extra achievements
Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
Development: E-learning platforms access with a range of training and certified courses
LSEG Products: availability to access to real-time economic data through our flagship Workspace platform
Diversity: Inclusive culture built by colleagues from over 40 countries representing various age, gender, race, and beliefs
Charity: 2 additional days off for voluntary jobs
Office: brand new, sustainable office with cafeteria and chillout space. Location 3T Office, Gdynia is less than 200m to PKM station and a walking distance to SKM station. Underground car park with 122 spaces for LSEG employees
Activities: sport teams and social events to join e.g. weekly yoga classes in the office
Company events: Annual Summer and Winter Parties for colleagues and Family Day for employees with partners and children

Curious of what's life like at LSEG in Gdynia? Watch the video and learn more from our colleagues: ***/en/careers/where-we-work/gdynia-poland
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.
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