Senior Commercial Coordinator

Discover a career with purpose at MBIE Wellington based permanent role
Flexible working options available
Salary range:
$68,380 - $77,359
Tēnei tūranga - About the Role:
The Senior Commercial Coordinator will leverage their deep knowledge of Standards NZ systems, processes, products, services and operations to support customers by executing sales, resolving escalated queries, managing subscription accounts, and promoting Standards NZ products and services.
They will act as the key liaison between Standards NZ and the MBIE contact centre, coaching and assisting call centre operators in resolving problems and customer inquiries.
The role requires initiative, the ability to find solutions to problems, and the capacity to provide analysis that is easily understood by customers and stakeholders.
Customer and Team Support
Analyse reports and listen to calls conducted by the contact centre, providing feedback and suggesting changes to knowledge articles and systems to address recurring customer issues.
Manage access to customer-facing systems for customers.
Manage digital publication, including that related to the web-shop.
Respond to, and provide, customer advice, guidance and support services.
Sales Orders
Ensure that all tasks related to sales and order fulfilments are carried out in a timely manner.
Manage subscription services from initial enquiry and final setup through to maintenance and retention.
Manage the daily print order runs for on-demand, bulk, and specialty item print jobs through the print supplier, ensuring timely delivery to customers.
Ngā pukenga me ngā wheako e hiahiatia ana - Skills and Experience Required

Technically savvy with a good understanding of business systems.
Ability to present ideas, information, and data in a clear and informative way.
Excellent computer skills, including proficiency in Microsoft Office products.
Experience in proactive process analysis and identifying areas for system improvements.
Proactive approach with the ability to show initiative and work with minimal supervision.
At least 3 years' experience in customer service and the use of business systems, including e-commerce.
Must have legal right to live and work in NZ.
Ētahi kōrero mō MBIE - About MBIE:
MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.
We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.
People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.
Mahi Tahi - Better Together
Māia- Bold and brave
Pae Kahurangi - Build our Future
Pono Me Te Tika - Own It
Our aspirations are echoed in our Māori identity - Hīkina Whakatutuki - which broadly means 'lifting to make successful'.
MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi.
We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand.
E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi.
Mā te whai kiko o ngā kōtuinga ahungaroa o ngā iwi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei.
He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui.
E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.
Me pēhea te tono - How to Apply:

to view a position description .
All applications must be submitted via our online process and include a Cover Letter and CV outlining your interest and suitability for the role.
Please note that this email is not being monitored until Monday 6 January 2025.
If you have any queries email them through and you will receive a response at that time.
Email Fati Tagataat *** quoting ref MBIE/16452 if you have any further questions.
Applications close on Wednesday 12 February 2025.
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