Consulting - Human-Centred Design - Senior Manager

Consulting - Human-Centred Design - Senior Manager
Apply locations Wellington - NZL time type Full time posted on Posted 4 Days Ago time left to apply End Date: January 20, 2025 (25 days left to apply) job requisition id 592686WD
Management Level
Senior Manager
& Summary
Kia Ora,
When you work at PwC, you're joining a community of solvers who are encouraged to respond to the fundamental challenges we see in the world today. We're investing in you and you're investing in us. We support our staff by offering a flexible working culture, learning and development opportunities and competitive, inclusive benefits all designed to help you work and live your best.
Ngā Kōrero mo tēnei tūranga / About the role
Every day is different for our Customer Transformation team. We work with a large variety of clients across the private and public sector - this means solving important problems and improving outcomes for New Zealanders. We are collaborative by nature, and partner with clients and experts alike to combine best practice human centred design, te ao Māori principles and global insights and expertise. Right now our team is involved in transforming government services, designing the future customer experiences of financial services, and supporting tertiary education to be digitally empowered.
Join our Customer Transformation practice to take a lead role in supporting a team of passionate human-centred designers. This is a team that thrives on complex problems and acts as a bridge builder - finding solutions through collaborating with all parts of the organisation. So if you get a thrill out of solving problems for people, love to co-create with diverse minds, and are comfortable with ambiguity then please get in touch. As a team, we:

Are a diverse group of people, all from different paths of life
Work collaboratively with our teams and clients
Are obsessed with the user / customer
Love our craft, and have dedicated time 'tuning' it
Create, inspire, lean in and have fun

Ngā pūkenga kei a koe / Skills and experience
As a PwC Customer Transformation Designer, you will create and advocate for the best experiences. Specifically, you will be comfortable drawing the following from your toolkit:

Designing services and experiences with lasting impact on society, community and individuals
Developing service concepts, blueprints and other artefacts to help communicate experience and delivery requirements
Finding the balance between user, business and technology requirements and coaching stakeholders and clients through this
Understanding, analysing and mapping complex journeys and processes
Designing & facilitating workshops to produce meaningful experiences and implementable solutions based around the needs of users
Confidently engaging with people from a range of backgrounds and quickly develop strong and collaborative working relationships with others
Unearthing and synthesising insights, documenting research findings and presenting concepts to all levels of client stakeholders
Designing and running rapid ideation, prototyping and experience or service validation sessions or sprints
Shaping our Customer Transformation practice, tools and culture
Using your Agile or project management skills to ensure our projects meet the needs of our clients and their customers
Developing and managing key client stakeholder relationships and expectations
Coaching and mentoring team members, colleagues and clients on customer transformation

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ

Unrivalled level of access to industry expertise, both locally and through our wider global network of member firms, where you'll be enabled by cutting-edge technology.
One way we support your flexible working is through a cash contribution to enable you to set up your home work space.
An annual cash contribution to spend on items or activities that support your wellness.
PwC shows care to employees by providing life and income protection as part of our total remuneration package.
PwC's paid parental leave applies to all parents regardless of gender, so all our employees can be involved with raising their children.
Enhanced leave capabilities - an opportunity to purchase additional leave and two staff recognition days available each year.
Digital upskilling through our Digital Academy.

Mo te aha tāu e tatari ana? / What are you waiting for?
Hit the button! If you still need some convincing and want to learn how you can grow and shine in your career at PwC, visit /pwc.co.nz/careers.html
Please be advised PwC will be taking a break from 20th December 2024 to 13th January 2025, we appreciate your patience across this period and will be in touch with all applicants on our return to the office.
Travel Requirements
Up to 20%
Available for Work Visa Sponsorship?
No
Job Posting End Date
January 20, 2025
About Us
You know us. We want to know you.
Your career is just that; yours. You choose it. You live it. You make it happen. To get the best from it, you need the best opportunities. That's why opportunities are at the heart of a career with us. Opportunities for you to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything.
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