Head of Rentals

Remarkables Ski Field Access Road, Kawarau Falls, New Zealand Req #383 Tuesday, 5 November 2024 Are you fuelled by a passion for the outdoors? Is there something indescribable that draws you to the mountains? Let's chat.
Joining our crew is more than just working at a ski field - it's a lifestyle.
Seasonal work is a rollercoaster, but it's one that creates lasting memories that you'll talk about for a lifetime.
Our NZSki community has been growing since 1947 and continues to offer the best experience for our crew, locals, and guests alike.
Everyone at Coronet Peak, The Remarkables, and Mt Hutt cares for the mountains and shares a passion for snowsports and the surrounding regions.
Our success is due to our awesome customer service, first-class facilities, majestic scenery, and wild terrain.
The Head of Rentals ensures our guests have a positive experience interacting with the Rentals staff and product by overseeing all aspects of their department.
They are responsible for managing the day-to-day operations, providing leadership, training, and coaching to your crew, optimizing service quality, and ensuring the department meets its KPIs.
The Head of Rentals will develop strategies to ensure the department continuously evolves to adapt to the changing work environment.
The successful applicant will demonstrate their capacity to thrive in an alpine environment, their passion for customer service, and their ability to lead a culturally diverse team.
Reporting to the Ski Area Manager, this is a full-time, fixed-term, winter seasonal employment contract commencing early May and ending mid-end of October.
About the Role Our team is fun-loving, hardworking, and exudes a passion for winter and all that it entails.
We pride ourselves on caring for our staff and our guests, operating in a safe and inclusive environment, and providing each other with support and respect whilst enjoying some awesome skiing and riding along the way.
From the outset, you will be responsible for the recruitment and training of your team, with a focus on setting them up for success by ensuring expectations are clearly communicated early on.
You'll also review our summer development programme, business plan, and update standard operating procedures, training manuals, and hazard registers as required to ensure our documentation aligns with changes.
You will be involved in regular meetings with the Leadership Team to ensure policies, procedures, and practices (such as payroll, purchasing, reward & recognition, and performance management and cross-utilisation) are well understood and consistently applied.
Day-to-day, the roles across your team are varied, and you'll be leading and motivating the team, ensuring they have the skills, knowledge, and equipment to perform their duties effectively - we want our teams to feel a sense of pride and job satisfaction.
Product knowledge is key, and your team will need to have the appropriate training and support to confidently engage with guests and answer questions as needed.
Throughout the season, you'll oversee daily operations, set work rosters to ensure the department is adequately resourced for visitation expectations, all whilst actively working alongside your team to ensure they are delivering a consistent and engaging service.
We're looking for a leader who will challenge the status quo, seek to maximise efficiencies, and ultimately deliver an increase in yield.
A key focus of Rentals will be to implement effective systems and processes to ensure equipment is effectively maintained, stocktakes are undertaken regularly, and measures are introduced to measure and ultimately reduce inventory shrinkage.
The Rental Crew are crucial to the overall success of our Ski Area operations, and it's vital the team is prepared every day to welcome guests and manage queues effectively.
Strategic workforce planning will be required to ensure all staff are utilised to their full potential and can provide a consistent level of service.
Equally, a key challenge of this role will be managing the expectations and motivation of the team throughout the highs as well as the lows of the season.
We are therefore seeking a leader who can ensure the team delivers an exceptional and safe service whilst maximising efficiencies.
Skills & Experience Minimum two years leadership experience in a rental business environment.
Minimum three seasons experience of servicing and repairing ski and snowboard equipment.
Excellent customer service & communication skills and willingness to lead others in these areas.
A practical problem solver, able to remain calm under pressure and plan ahead.
Ability to develop effective ongoing relationships with staff, guests, and other stakeholders.
Qualifications The following qualifications would be considered an advantage:
National Certificate in Alpine Resort Operations - desirable.
National Certificate in Rental Equipment - desirable.
National Certificate in Front Line Management (or other supervisory qualification) - desirable.
If you have the attitude and desire to create a high-performing team, you are an excellent communicator, and you pride yourself on quality and safe work practices, then we would love to hear from you.
As Kaitiaki of the mountains, we have an enduring commitment to our environment, people, and communities to ensure they benefit from our presence.
As proud supporters of Winter Pride, we've pledged to continue to provide a working environment that embraces and values diversity and inclusion.
Uniform for all roles is provided (just bring your own base layers).
A few other reasons to join our Coronet Peak, The Remarkables and Mt Hutt crew:
3 Peak winter season pass (Full Time crew).
Discounted day passes at other ski areas.
Transport to/from mountains.
Fantastic wellbeing support for all staff.
Nutritional hot crew meals each day (Discounted).
Discounts at many local eateries, bars, breweries, and retail outlets.
Discounts on mountain.
Regularly organised social activities off mountain.
Cool recognition programmes with prizes.
Earn and learn - free ski lessons (Full Time crew).
•