Housekeeping Room Attendant

Rendezvous Hotel Heritage Queenstown, 91 Fernhill Road, Queenstown, Otago, New Zealand Req #13525

Monday, 13 January 2025

Hourly Wage: $23.15 to $29.66 per hour

Employment Status: Full-time (30+ hours per week)

Employment Type: Permanent

Places of Work: Rendezvous Hotel Heritage Queenstown - 91 Fernhill Road, Queenstown 9300, New Zealand

Known as the 'Adventure City', Queenstown provides the opportunity to test your adrenaline limits through the wide range of outdoor activities in the South Island such as bungy jumping and skiing. Located on the shores of Lake Wakatipu, explore a scenic hike offering views of the Southern Alps.

Purpose

The real MVPs of our hotels are the people behind the scenes - keeping our beds fresh, linen stocked, cushions flushed and all-round cleanliness!

As Room Attendant, you'll seamlessly keep our guestrooms shimmering. You're the expert when it comes to taking care of business with a smile. There's nothing you can't turn your hand to, ensuring smooth passage of daily housekeeping.

You move fast, think faster and rarely break a sweat under pressure, whether providing professional customer service or multitasking.

Primary Responsibilities

• No surface goes unturned when you're on shift - you follow the daily briefing sheet / notice board and attend to guest rooms for all general cleaning - bathtubs, showers, toilets, sinks, walls, mirrors, tiles, floor surfaces.
• Linen is stripped and changed and beds made immaculately, according to brand standard.
• All furniture, pictures, drawers, mini bar, window ledges and shelves are dusted thoroughly.
• The entire room is vacuumed, mopped as needed and rubbish emptied as well as common areas (corridors).
• All amenities, linen and supplies in guest rooms are replenished.
• You ensure all electronic devices and lights are functioning correctly and notify maintenance of any required repairs.
• With you on hand, guests requests are attended to promptly and efficiently and always with a smile.
• You release rooms to front office as and when required to enable check-ins.
• You escalate any guest complaints immediately to your supervisor or manager.
• Under your watch, the housekeeping trolley and equipment, storeroom and chemical room are maintained and kept neat and tidy.
• Working systematically, you clean and maintain the established quota of guest rooms in record time.
• You're big on confidentiality and privacy - you ensure the security and care of guest belongings and hotel property. Any suspicious happenings are reported to your supervisor or manager immediately.
• Health and safety is key - you're always on the look out for any hazards which should be reported timely, and ensure all work health and safety procedures and policies are followed.
• Your communication is unrivalled, and you always provide clear and concise information to others as needed and during shift handover.
• You drive team engagement, fostering a positive and enjoyable workplace culture within throughout the hotel.
• Keep your Manager informed of any problems and unusual matters.
• This isn't an exhaustive list - your Manager may have other reasonable tasks, projects or instructions on occasion.

Skills, Experience and Requirements

• You have (ideally) 1-2 years' experience in a similar role in a similar size property.
• You have high level attention to detail.
• You can physically meet the demands for this role, including:
• Frequent kneeling, bending and squatting.
• Frequent standing and walking.
• Overhead reaching and frequent upper limb movements.
• Climbing steps and ladders.
• Frequent push/pull various items such cleaning supplies, furniture and housekeeping trolley.
• Frequent gripping and lifting (from floor to waist height and vice versa) and carrying equipment (< 20kg).
• Occasional fine motor skills and hand dexterity to operate devices as well as answering and placing phone calls.