Health New Zealand - Te Whatu Ora Waitaha - Receptionist/Administrator

Are you passionate about making a difference in the healthcare sector?
Do you have strong administrative skills and a heart for service?
Mo te tunga - About the Role Te Nikau Hospital & Health Centre is looking for an enthusiastic and dedicated individual to join our Integrated Administration Team.
This role offers the opportunity to contribute to the delivery of high-quality, equitable healthcare services for the West Coast community.
The Integrated Administration Team at Te Nikau works in close partnership with Te Tai o Poutini West Coast clinical and non-clinical teams, as well as external stakeholders, to support healthcare services that are equitable, accessible, caring, and kind.
As part of this team, you will ensure that tangata (people) of the West Coast receive the care they need through seamless administrative support.
This role involves acting as part of the 24/7 hub for Te Tai o Poutini West Coast, primarily based at Te Nikau Hospital but with occasional work across other sites.
You will manage patient entries, handle administration tasks, and maintain accurate medical records, ensuring patients have efficient and appropriate access to services in accordance with Health NZ policies and procedures.
As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 3/Profile 3.
Key Responsibilities:
Provide administrative support in line with Health NZ policies, the wider health system, and community needs.
Maintain confidentiality and follow procedures to ensure the privacy and dignity of all patients.
Collaborate effectively within the team and across the organization to improve the long-term delivery of administration services.
Manage point-of-entry processes, including patient arrivals, fee charging, and telephone services (Touchpoint).
Respond to emergencies (e.g., 777 calls or fire alarms) and follow established procedures.
Maintain medical records, ensuring they are accurate, up-to-date, and accessible.
Liaise with the ISG department to troubleshoot technical issues and ensure smooth service delivery.
Manage financial processes, including invoicing, fee collection, payment reconciliation, and daily banking.
Qualifications, Experience, Knowledge, and Skills:
Interpersonal Skills:
A positive attitude, people-focused, empathetic, and excellent interpersonal skills.
Confidentiality:
Ability to maintain strict confidentiality and use discretion at all times.
Experience:
Minimum of 1-2 years of office experience or in a similar role.
Autonomy:
Capable of working unsupervised, prioritizing workloads, and managing time effectively.
Technical Proficiency:
Intermediate to advanced user of Microsoft Office Suite (Word, Outlook, Excel).
Communication Skills:
High-level written and verbal communication abilities.
Detail-Oriented:
Strong attention to detail with a commitment to accuracy.
Adaptability:
Willingness to learn and embrace new technologies and systems.
Initiative:
Self-motivated with a high level of initiative and accountability.
Collaboration:
Proven ability to work collaboratively within a team environment.
Cultural Sensitivity:
Commitment to Te Tiriti o Waitangi principles and awareness of cultural diversity.
Organizational Skills:
Excellent organizational, time management, and problem-solving skills.
Cultural Commitment:
Demonstrate sensitivity and awareness of cultural differences in all interactions.
Support the principles of Te Tiriti o Waitangi when working with tangata whaiora (service users) and whanau.
If you are passionate about supporting healthcare services and want to be part of a team that values kindness, collaboration, and community, we encourage you to apply!
Mo matou - About us Te Tai o Poutini West Coast we are proud of how we do things.
We have a way of working that we consider unique.
It's about trying new things, listening to ideas from wherever they come from and working together as one.
We are passionate about attracting, recruiting and retaining talented people - become part of our team.
Nga hua - Benefits Being part of the Te Tai o Poutini West Coast, you will enjoy a fantastic benefits scheme, the opportunity for flexible working arrangements and ongoing focus on your career development.
Tono inaianei - Applications are only accepted online so please visit our website at complete an application.
Enquiries:
Kerri McCarthy - Recruitment Specialist -
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