Health New Zealand - Te Whatu Ora Waitaha - Clinical Administrator - Burwood

Mo te tunga | About the role
As a Clinical Administrator, you will be responsible for transcription duties and booking practices, working in alignment with Waitaha Canterbury standards and Ministry of Health targets.
This position is a permanent part-time job working 20 hours per week over 4 days (days, start and finish times can be negotiated), however, Friday is essential.
As part of the Administration and Clerical Pay Equity Claim settlement, this role has been mapped to National Band 4/Profile 4A.
Key Responsibilities:

Maintain a genuine focus on excellent customer service skills when interacting with patients, clinicians, and other stakeholders.
Uphold patient confidentiality and privacy at all times.
Execute front-of-house duties with excellent customer service skills.
Standardize the patient management system (SIPics) and associated clinical system processes according to Waitaha Canterbury Elective Services Guidelines.
Ensure all data entry is accurate and timely.
Follow clinic preparation and outcome procedures as required by the clinical team and National Patient Flow guidelines.
Complete dictated letters within set timeframes (usually 3-5 days).
Ensure that written work is accurate and well-presented.
Process and distribute all letters and outgoing correspondence within 24 hours of clinician sign-off.

Nga pukenga me nga wheako | Skills and experience
Essential:

Excellent customer service skills with a people-focused approach.
Technically savvy with experience in data systems and the ability to quickly learn new applications/systems.
Strong organizational, time management, and problem-solving skills.
Ability to achieve high levels of accuracy.
Attention to detail.
Ability to meet deadlines and work unsupervised.
Ability to manage and coordinate a range of different inputs to achieve the agreed outputs.
A team player.
Intermediate to advanced user in the Microsoft suite of products (e.g., Word, Outlook, Excel).
Excellent keyboard skills (50 - 70 words per minute).
High-level written and verbal communication skills.
Demonstrated perceptiveness and a proactive approach in an administrator role.

Desired:

Broad administrative experience in a health-related field.
Awareness of working with individuals from diverse cultural backgrounds.
Knowledge of medical terminology.
Familiarity with the public hospital system, including the patient management system.

If you are a motivated professional who shares our commitment to excellence in patient care and service, and you meet the qualifications for this role, we invite you to apply. Join our team and contribute to delivering top-notch healthcare services to our community.
Mo matou | About Us
"Ko nga tangata, te matua mahi" - Putting people at the heart of all we do"
We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Maori is at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.
The culture at Health NZ Te Whatu Ora Waitaha Canterbury is driven by our a Matou Uara (Our Values):

Care and respect for others - Manaaki me te whakaute i te tangata.
Integrity in all we do - Hapai i a matou mahi katoa i runga i te pono.
Responsibility for outcomes - Te Takohanga i nga hua.

Nga hua | Benefits of working at Health NZ
When you work at Health NZ, you are part of a wider whanau that will support you along your journey. We offer great coaching, mentoring, and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants, and businesses. At Health NZ, you are part of something greater than yourself and encouraged to be your unique self.
Tono inaianei |
Only applications submitted via our career site will be accepted; therefore, please apply directly on our career site here.
Please note applications will be reviewed as they are received, and this job vacancy could close prior to the closing date.
Please apply only if you have the legal right to work and live in New Zealand; if you do not hold the legal right to live and work in New Zealand, your application will be declined.
Contact Kerri McCarthy on * for additional information.
Please visit our careers website for other roles and find your ideal fit within Health NZ Waitaha Canterbury.
Nau mai, haere mai, tauti mai!
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