Supervising Customs Officer SupCO - Counter Terrorism –

Interested in taking the next step in your Intelligence leadership career?
We have a new leadership opportunity in our Customs Counter Terrorism (CT) team.
We're looking for a leader who, ideally, has first-hand intelligence work experience or has worked in a counter terrorism environment.
This is a Supervising Customs Officer - Intelligence role, which means you'll be managing people and operational work.
You will have demonstrable leadership skills and experience coaching and mentoring others.
You are approachable, supportive and willing to help.
You make decisions with your team members' wellbeing in mind.
You remain calm and level-headed in stressful situations.
As a leader, you'll need to develop your team, oversee intelligence and operational activities, liaise with a range of internal and external stakeholders, undertake operational planning, and manage resourcing.
You'll create and review processes to manage work and make improvements, along with assessing team members' work in the field and in the office.
You'll also foster open, trust-based relationships and model the integrity and discretion expected of all team members.
Working alongside your Chief Customs Officer, you will be assisting with the overall direction and leadership of the CT Intelligence team.
The CT Intelligence team relies on 24/7 and flexible coverage.
As an operational leader, like your team, there may be times when you are expected to work long hours.
You may start or finish work in the middle of the night or in the early hours of the morning.
You may also need to work on weekends and holidays.
This may also include being deployed to other regions to assist the wider team.
This position sits within a salary band of $87,772 - $110,453 plus an annual allowance of $4,301 for working predictable hours with the possibility of having to respond.
About you | Ko wai koe
To be successful in this role you will need to be able to demonstrate the following:

Experience in people leadership and exposure to intelligence team leadership within a NZ Government Department.
Excellent management and coordination skills to enable Customs contribution into cross-agency strategic intelligence efforts.
Demonstrated experience in stakeholder outreach and engagement.
A proven ability to identify and manage risks at an operational level and identify and communicate in a timely manner, any risk management issues.
Strong problem solving capability, including the ability to identify problems, manage or mitigate risks and implement innovative solution based outcomes.
A proven track record of building and sustaining a range of strong relationships and providing a high quality service to clients and stakeholders.
Effective communication which demonstrates a high standard of written and oral communication skills appropriate to a variety of audiences, can manage interaction with internal and external clients with professionalism, consideration and courtesy.
Strong computer/technology skills with advanced knowledge of Microsoft Word and Excel and the ability to learn and use Customs and other computer applications with confidence.
Ability to achieve and maintain Top Secret Special
• security clearance.
At Customs | Te Mana Ārai, we aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges.
We are an organisation that is clear about our mission and this is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values).
Our work really matters to the safety and success of New Zealand.
We care about well-being, personal growth, and job satisfaction, which is supported through:

offering on-the-job training, formal courses and leadership programmes, and the chance to move across diverse roles.
fostering inclusive and supportive team environment with vibrant social and cultural groups.
supporting flexible working - talk to us about how we can help you achieve your flexible working goals, within our operational requirements.
providing discounted health insurance, and free on-site gyms (in some locations).
three days of service holidays, in addition to four weeks of annual leave.
To work for the New Zealand Customs Service in this role, you must be able to obtain a Top Secret security clearance by meeting the following requirements:

Be a New Zealand Citizen or New Zealand Permanent Resident
Residing in New Zealand at the time of application
Have resided continuously in New Zealand for the last 10 years
• You must have a clear Police record, a full New Zealand drivers licence and be able to obtain an Organisational Security clearance.
Already having a Top Secret Special clearance is a benefit, but not a requirement.
We'll guide you through the process.
You will also be asked to complete a drug screening test and medical.
• If you are a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 10 years but have been absent from New Zealand for periods of 6-9 months within the past 10 years, preferably in one or more of the following countries:
either Australia, Canada, UK or the USA then you may still meet the requirements for a 'Top Secret' clearance.
You will be required to provide overseas Police certificates for these periods spent outside of New Zealand.
How to apply | Me pehea te whakauru
Please apply online.
You will be asked to outline your interest in working for Customs along with your relevant skills and experience.
There will also be some competency-based questions.
It is best to set aside some time to apply where you won't be interrupted.
Applications close at 5pm on Tuesday 11th February 2025
Interviews will be held week commencing Monday 3rd March 2025
New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace.
We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.
New Zealand Customs Service | Te Mana Ārai o Aotearoa also support flexible working arrangements.
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