Service Technician

At Kwetta, we're not just riding the wave of electric vehicle (EV) innovation - we're leading it. Born in the vibrant tech hub of Napier, New Zealand, in July 2021, our journey is anything but ordinary. We're a dynamic team of 30 visionaries (and counting!), each contributing to our rapid expansion in the global EV charging industry.

What you'll do:

• Own the challenge:
  Spend at least 30% of your time on customer sites across New Zealand and Australia, troubleshooting, commissioning, and servicing cutting-edge EV charging technology.
• Work from Home Base:
  Use your home in Auckland or Hamilton as a strategic base when not on-site, balancing autonomy with regular connection to a high-performing team.
• Be the problem solver:
  Manage and resolve system issues, both onsite and remotely, ensuring chargers exceed 99% operational uptime and delivering exceptional service outcomes for customers.
• Drive excellence:
  Lead the way in maintaining service readiness, from lifting and handling 27kg power modules to upholding impeccable health and safety standards in every task. Maintain and stock your company service vehicle, ensuring it's always ready for action.
• Contribute to innovation:
  Bring sharp insights to the R&D team by providing actionable feedback, refining processes, and crafting service policies. Your meticulous approach to documentation keeps processes seamless and forward-thinking.
• Be service-ready:
  Thrive in a dynamic and responsive role, being available for on-call work, including weekends and after-hours, to deliver rapid, high-quality service that drives our mission forward.

What you'll bring:

• Technical expertise:
  You're an EWRB Registered Electrician with hands-on experience in testing, commissioning, and troubleshooting electrical systems. You thrive on diagnosing and resolving technical challenges, ready to dive into power electronics and HV switching (or eager to be trained).
• Adaptability and resilience:
  You thrive in a dynamic start-up environment, excelling under pressure, managing competing priorities, and embracing opportunities for travel across New Zealand and Australia.
• Exceptional communication:
  As the trusted 'face of Kwetta' on-site, you forge strong relationships with customers, teammates, and stakeholders through clear, confident communication. You seamlessly blend technical expertise with problem-solving skills to deliver exceptional service and build lasting connections.
• Self-starter mentality:
  Working remotely from the head office, you excel at self-management, staying highly organised and productive, and proactively addressing challenges with ingenuity and drive.
• Commitment to quality:
  With unwavering integrity and accountability, you set high standards for yourself, ensuring every task contributes to Kwetta's mission of revolutionising EV charging through innovation and excellence.

What Awaits You:

Embark on an exhilarating journey with Kwetta, a company at the forefront of the electric vehicle (EV) charging revolution. Our head office is based in the vibrant city of Napier, where you'll spend time immersing yourself in a dynamic, innovative environment, while primarily working from home in Hamilton or Auckland, collaborating with experts passionate about innovation and excellence in a fast-paced environment. At Kwetta, it is more than a job; it's a chance to make a tangible impact in shaping the future of sustainable transportation. Expect to grow professionally, tackle groundbreaking challenges, and contribute meaningfully to our mission. With your hard work and dedication, you'll receive recognition and rewards commensurate with the value you bring to our transformative journey.

Your Next Steps:
Ready to take on this exciting role? Apply now via Seek.

Only applicants with permanent New Zealand work rights will be considered.

For more details about Kwetta and our mission, visit:

• Visit:
  7b Sheffield Place, Onekawa, Napier.

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
• Are you currently registered with the Electrical Workers Registration Board (EWRB)?