Our client is a market-leading provider of online research, connecting brands with meaningful data to shape strategies and decisions. They deliver accurate, reliable, and actionable insights at speed and scale. At the heart of their success is a commitment to creating an inclusive, flexible, and empowering workplace for their team. Passionate about delivering exceptional client experiences, they take pride in offering an access panel unparalleled in quality.
About the Role
This is a client-facing position where you'll serve as the key contact for your accounts, fostering strong client relationships and delivering high-quality solutions. As a Senior Account Manager, you'll work closely with internal teams and external stakeholders to ensure seamless project execution. From developing retention strategies to identifying new business opportunities, you'll play a pivotal role in driving client satisfaction and portfolio growth.
Key Responsibilities:
Build and maintain positive, lasting relationships with clients, acting as their trusted partner.
Develop retention and growth strategies, identifying opportunities for improvement and expansion.
Advise clients on research design, feasibility, and best practices for data collection.
Collaborate with internal teams to ensure smooth project delivery, adhering to timelines and budgets.
Represent the organisation at industry events, networking to expand the client base.
Provide innovative solutions to sampling challenges, ensuring client goals are met efficiently.
Deliver accurate proposals and communicate effectively to address client needs.
About You
We're looking for someone who thrives in a fast-paced, collaborative environment and is passionate about creating positive outcomes for clients.
Your Skills and Attributes:
Proven experience in market research, with expertise in fieldwork management, operations, or project management.
A natural communicator with strong client management skills and the ability to build rapport at all levels.
Tech-savvy, with a solid understanding of market research tools and data collection technologies.
Solutions-oriented, highly organised, and able to juggle multiple priorities with ease.
A team player with a track record of delivering results and fostering collaboration.
What's in It for You?
A fun and flexible work environment, including hybrid working options (2-3 days in the office).
A team culture that values balance and autonomy.
Opportunities to work with local and global clients on exciting, impactful projects.
27.5 days of annual leave.
A company that truly invests in its people, offering opportunities for growth and development.
Interested?
For more information or to apply, send your CV to Rowan Haylett at *** . Let's connect to discuss how this role could be the perfect next step in your career!
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