Principal Assistant & Client Services Coordinator

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.
BCG was the pioneer in business strategy when it was founded in 1963.
Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities.
Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change.
BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose.
We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Reporting to the local Operations Services Manager, the Principal Assistant & Client Services Coordinator is a multifaceted role encompassing office coordination, front of house duties, and administrative support for several Principals & Partners.

This role is pivotal to ensuring the seamless operations of the Auckland office by managing reception, meeting spaces, office facilities and administrative tasks.
It also involves high-level executive support to several Principals and Partners, including diary and travel management, while contributing to office engagement and fostering a values-driven workplace culture.

Office Coordination, Facilities Management & Workplace Experience

Deliver high-quality reception services, including greeting clients, managing inquiries and overseeing front-of-house operations.
Ensure reception and client-facing areas are consistently maintained to a professional standard.
Oversee visitor management processes, including issuing and tracking security and access passes.
Serve as the primary liaison for Building Management and security teams regarding operational issues.
Log and manage maintenance requests for cleaning, repairs, and other operational needs to ensure a seamless workplace experience.
Maintain shared spaces such as kitchens, meeting rooms, and utility areas, ensuring they are clean, stocked, and functional.
Monitor and restock daily amenities, including food, beverages, and pantry supplies.
Respond promptly to inquiries and requests from the Client Services inbox.
Plan and execute office-related events, including setup, catering and logistical support for both internal and client-facing functions.
Manage procurement and stock control of office supplies, corporate stationery and pantry essentials.
Coordinate meeting room preparation according to booking requirements, including furniture arrangements, AV configuration, and catering.
Lead the organisation and execution of internal events such as team-building activities, milestone celebrations and other initiatives to foster engagement and a positive workplace culture.
Actively support key office and employee engagement initiatives, promoting a welcoming and inclusive environment.
Principal Support

Proactively manage and coordinate the daily schedules of Principals and Partners across multiple time zones, ensuring they are fully briefed and prepared for engagements.
Organise complex travel arrangements and logistics, including flights, accommodation, visas and passports, in compliance with company policy.
Schedule and coordinate client, case team and administrative meetings, managing all associated logistics such as agendas, materials, and venue arrangements.
Manage corporate expense processes including AMEX reconciliations, invoicing, expense tracking and timesheet submissions.
Provide high-level administrative support to advance the Principal/Partner's commercial agenda, demonstrating a clear understanding client and case requirements.
Act as a key liaison between the Principal/Partner, case teams and other stakeholders to manage schedules and resolve logistical needs effectively.
Manage requirements and provide administrative support as directed by Principal.
Develop and nurture strong working relationships with both internal and external stakeholders, including clients, to ensure seamless communication and support.
What You'll Bring

Proven experience in providing comprehensive administrative support to numerous stakeholders, including calendar management, travel coordination and expense processing.
Proficiency in Microsoft Office Suite (Outlook, PowerPoint, Excel, and Word).
Exceptional organisational skills with a proven ability to manage priorities and meet tight deadlines effectively.
Strong communication and interpersonal abilities, marked by responsiveness, intuition, and high emotional intelligence.
A proactive and enthusiastic team player who actively seeks opportunities to contribute and assist colleagues.
Demonstrated expertise in relationship management, acting as a reliable point of contact for both internal and external stakeholders.
Commitment to delivering excellence in service, with a focus on attention to detail and quality.
Highly adaptable and flexible, thriving in dynamic and fast paced environments with a positive and solution-oriented mindset.
Additional info

Diversity of thought, background, and experience is a core part of our BCG values and is key to how we deliver value to clients.

We are committed to fostering a diverse, equitable, and inclusive environment where everyone feels valued, connected, empowered to be themselves and contribute to their fullest potential.

Applications are encouraged from people of all backgrounds, including Indigenous Australians, individuals with disability, those from culturally or linguistically diverse backgrounds, LGBTIQA+ individuals, women, and gender-diverse individuals.

We want to make sure everyone experiences a positive, barrier-free recruiting process.
Please let the recruiting team (***) know at any stage if you require additional support or adjustments to assist you with your experience including support in submitting your application, providing identity documents, or attending a job interview.
This includes any specific support for transgender and gender-diverse individuals.

BCG's efforts toward diversity, equity, and inclusion are recognised locally and globally:
BCG Australia and New Zealand hold a WGEA Employer of Choice for Gender Equality citation and are awarded the Australian Workplace Equality Index Gold award for LGBTQIA+ inclusion.

Boston Consulting Group is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E - Verify Employer.
for more information on E-Verify.
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