Maintenance Services Representative Lead

Maintenance Services Representative Lead - Auckland, New Zealand

Panasonic Avionics Corporation (PAC) is headquartered in California, with offices and regional centers in Dubai, Hong Kong, Singapore, Japan, Europe and UK; system production facilities in Osaka; as well as field service, maintenance and sales facilities worldwide.

Currently we have an opportunity for a qualified Maintenance Services Representative Lead (permanent full-time) to be based in our Auckland office. This is a rotating shiftwork position (including weekends), with average work hours of 40 hours per week, averaged over a year.

Supervises line station personnel and operations as assigned at the Line Stations. Line station operations are the performance of aircraft level maintenance & logistics but may include other duties as assigned.

Carry out all line maintenance activities and systems troubleshooting using basic computer and electronic theories as well as test equipment in accordance with regulations, policies and approved procedures.

Remove and replace components and equipment in accordance with regulations, policies and procedures.

Complete all administrative duties associated with maintenance actions performed.

Line Maintenance responsibilities may vary by location subject to contractual obligations.

• Lead team, perform and certify line maintenance, including IFE, in an efficient and effective manner during transit checks in accordance with contractual obligations or Panasonic Line Maintenance Procedures (LMP) and report the findings in an efficient and effective manner.
• Maintenance tasks include component replacement, adjustments, inspections, functional tests and certification but are not limited to:
• Troubleshoot aircraft systems to identify necessary repairs to restore full functionality, which may require the removal and replacement of defective line replaceable units (LRU)
• Remove and replace LRUs in accordance with all approved applicable reference documentation.
• Perform Cabin Sweep's in accordance with contractual obligations or Panasonic LMP's (Line Maintenance Procedures) and report findings.
• Perform Built-in Test (BIT) and manual testing.
• Assist with Software and Media Loading.
• Clean components and equipment racks in accordance with contractual obligations.
• Complete aircraft documentation in accordance with regulatory and contractual obligations.
• Perform defect rectification on airframe, engine and systems in accordance with contractual obligations.
• Ensure timely escalation and coordination with the Supervisor or Manager of any problem occurring in the assigned aircraft area.
• Perform other reasonable related duties as assigned by Supervisor or Management.
• May be required to work on other aircraft equipment as trained and authorised.
• Communicate and interface with the customer.
• Certify for all work completed under a company issued or airline issued authority in accordance with governing regulations.
• Coordinate between customer and Panasonic Avionics Corporation (PAC) divisions to monitor system performance against contractual level.
• Actively promote the PAC Safety Management System (SMS) culture.
• Perform and maintain high quality standards to ensure Panasonic and Airline Quality Assurance (QA) processes are followed.

• Accurate completion of Panasonic and airline required maintenance documentation, including electronic data entry and/or paper based systems within a timely manner to meet QA standards.
• Lead station operations, optimising resources utilisation and expense.
• Produce the shift roster to meet contractual obligations and operational requirements.
• Ensures staff comply with PAC and customer procedures.
• Ensure resources, including tools and test equipment, are available to maintain customer contractual obligations and compliance with regulatory requirements.
• Execute and monitor inventory, cycle counting, packaging and shipping of inventory.
• Maintain high standards of health and safety, housekeeping and tool care.
• Perform other reasonable related duties as assigned by immediate Supervisor or Management.

• Ability to work in a team environment.
• Ability to understand wiring diagrams and other technical documentation.
• Ability to follow standard practices and procedures in analysing situations and data from which answers can be obtained to rectify defects and restore system functionality.
• Essential Aircraft maintenance experience includes but is not limited to:
• Ability to determine if a LRU requires replacement.
• Ability to determine if a unit is bad from stock or requires further troubleshooting.
• Ability to use basic troubleshooting equipment and associated techniques.
• Ability to carry out aircraft refueling, oil uplift, brake and wheel changes.
• Ability to carry out airframe and engine visual check.
• Ability to carry out defect rectification.
• Ability to carry out aircraft push back.
• Excellent communication skills.
• Ability to supervise and coach subordinates.
• Exhibit supervisory skill and ability to lead staff and coordinate shift activity.
• Ability to work in a high-stress, high-pressure environment.
• Proficient in Word, Excel, Outlook (MS products).
• Basic knowledge of Linux command line use.
• Provide and receive appropriate instructions.
• Use professional concepts while applying company policies and procedures to resolve a variety of issues.
• Excellent English language knowledge.

• Hold appropriate valid aircraft license / Authority required to certify customers different aircraft types/systems at assigned location.
• Minimum 5 years Aircraft maintenance experience including 3 years of exercising certification privilege.
• IFE or related aircraft type experience is an advantage.
• 12 months experience on Panasonic IFEC or relevant aircraft systems.
• Secondary/Technical School degree.

• Must have the legal right to work in assigned country through nationality, visa or work permits.
• Ability to pass extensive security and background checks.
• May require both international and domestic travel, up to 25% of time, to other line station locations to provide relief from time to time as required.
• Must hold a valid driver's license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises.
• Ability to work a rotating shift roster that spans 24 hours, 7 days a week, 365 days a year.
• Manual dexterity and the ability to grasp and work with tool, parts and equipment.
• Ability to:
• Climb and work from ladder or platform.
• Sitting, standing, bending or twisting for extended periods.
• Lift up to 50 pounds.
• Operate under extreme weather conditions and in confined .