Key Account Manager

Tiakina te anamata, ma te tuhono i nga tangata me nga wahi o te inamata.Mercury is a bold future focused organisation, leading the way with renewable energy and working toward a sustainable future.
At the heart is our purpose; Taking care of tomorrow, connecting people and place today.
This pushes us to do all we can to create a better future for our people, communities, and Aotearoa.
Our Opportunity:
We are seeking an experienced and dynamic Key Account Manager to join our Large Commercial Sales team.
The Key Account Manager will proactively manage a portfolio of Commercial and Industrial customers, ensuring a high level of customer satisfaction, by converting opportunities to widen and deepen Mercury's relationship with new and existing customers, and to provide engaging and value adding services.
This role requires strong customer engagement, where the Key Account Manager will be considered a trusted advisor, managing all aspects of the customer relationship with Mercury.
This role can be based in Auckland, Hamilton or Tauranga and travel is required as part of this role.
This role is a fixed term position to cover parental leave until the end of February 2026.
Key Responsibilities Include:
Develop and maintain business relationships with all relevant decision makers and influencers within the customer's businessAttain the highest level of customer satisfaction, with a view to long term retention whilst identifying new business opportunitiesUndertake regular face to face interactions with customers and key stakeholdersSeek and execute all value-add opportunities, including advising on wholesale pricing trends and identifying network cost savingsConduct periodic customer satisfaction surveys, to provide insights into areas where Mercury can enhance its service offeringProject manage all activities for the customer related to billing, metering and site/connection changesProactively develop a strategic approach to each customer contract renewal - ensuring the appropriate price level and the overall customer engagement proposition are considered.
We are looking for:
At least 5 years working in a business to business sales or account management environmentExperience with complex customer negotiationExperience in developing and managing project activityExtremely strong written and oral communication skillsStrong attention to detailAbility to report on business performance and trendsAbility to manage and meet deadlines In this Fixed Term Contract position, you'll be offered:
Excellent training and ongoing development - we have great online courses available to all staffA diverse workplace where your unique abilities and talents will be recognised and encouragedThe opportunities, career paths and facilities associated with working for one of New Zealand's largest multi-utility providersModern offices with collaborative work spacesAccess to our e-bikes and great end of trip facilitiesFlexible working policy - The autonomy and trust to work flexibly from our purpose-built offices, generation sites and from home, recognising the value of this flexibility in the modern world Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future.
Part of your role includes building your skillset and mindset through a variety of experiences.
We believe this creates an energised, innovative and adaptive work environment where you will feel valued.At Mercury, we believe that having a team of individuals with different backgrounds, experience and capability working together makes us stronger and better as an organisation.
We know that some candidates may only apply for a role if they meet all of the criteria.
If you want to join our team, we encourage you to apply for any role that matches your skills, capabilities and interests, even if you aren't sure if you meet all of the criteria.Please click 'apply' to submit your application.
Please include a cover letter telling us a bit about yourself.
If you require accessibility or assistance support from us during the application and selection process, please reach out to .