Head of Channels

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It's not every day that a job comes along where you really can change the world.
Keep reading if you want to be part of:

Creating positive change in the lives of the world's most vulnerable children .
Lead a key function critical to World Vision NZ's growth and success.
Driving best-in-class appeals and campaigns, leveraging your mass audience engagement experience.
WVNZ is on a transformational journey to elevate our impact.
We're searching for an inspiring and results-driven Head of Channels to lead our fundraising sales and supporter acquisition efforts, driving the growth of our one-off cash donation and pledge-based giving programmes, as well as a growing bequests strategy.
Reporting to the Marketing & Engagement Director, you'll play a pivotal role in designing journeys that connect with New Zealanders, ensuring the right message reaches the right audience at the right time through innovative and data-driven strategies.
Your expertise in D2C subscription sales or fundraising strategies and experience in mass audience engagement will enable you to lead with vision and deliver exceptional results.
This is a rare opportunity to shape the future of fundraising at a dynamic organisation making a tangible difference for vulnerable children worldwide.
Key Responsibilities
Strategic Leadership :
Develop and implement a comprehensive integrated channel strategy to drive income growth and donor acquisition through multi-channel approaches, including direct marketing (email and DM), face-to-face retail sales, tele-fundraising, digital campaigns, website, and social media.
Team Leadership :
Lead and empower the direct marketing, face-to-face retail & tele-fundraising, and Bequest teams to achieve exceptional results.
Foster a culture of collaboration, innovation, and operational excellence.
Data-driven Campaign Oversight :
Drive best-in-class campaigns leveraging data analytics and customer insights to deliver personalised supporter journeys that achieve measurable results.
Cross-Functional Collaboration :
Partner closely with the Marketing, Digital, and Data teams to align messaging and optimise supporter journeys.
Leads acquisition and management:
Oversee leads generation and management across the organisation, ensuring prospective donors are nurtured, supported and valued throughout their engagement with World Vision.
External Relationships :
Manage partnerships with external agencies to deliver impactful campaigns, ensuring they remain on budget and on time while meeting ambitious KPIs.
Financial Management :
Proficient at managing budgets, forecasting, and performance metrics, ensuring efficient resource allocation and maximum ROI.
This is your opportunity to join a professional, passionate and diverse team at World Vision New Zealand, who will stop at nothing to create meaningful change for children.
Every day, as part of World Vision's global reach, you'll help the world's most vulnerable families build safer and brighter futures.
Every night, you'll go home knowing you made a difference in someone's life.
About you:
We're seeking a dynamic leader with:

A strong track record in driving D2C subscription sales or fundraising strategies, ideally within industries such as telco, insurance, energy, utilities, or SaaS.
Proven expertise in designing engaging customer journeys that deliver results in revenue growth and donor acquisition.
A results-driven, action-oriented mindset with a focus on operational excellence.
Team leadership experience and the ability to foster a growth-oriented team culture, empowering others to excel.
Excellent strategic thinking and collaboration skills, with experience partnering across teams to deliver unified outcomes.
Skilled in contract negotiations and supplier/agency partnerships deriving optimal value for World Vision.
Highly curious, thriving on analysing data and testing opportunities, constantly striving to optimise each channel and campaign.
A heart for humanitarian work and alignment with World Vision's Christian values.
Current eligibility to work in New Zealand.
Why work with us?
The team at World Vision are connected in our desire to seek justice and to overcome poverty for all children, everywhere.
We are mission focused and maintain our Christian identity while embracing the diversity of all people.
We offer unique benefits that are aligned to who we are as an organisation and our people.
You'll be a part of creating positive change in the lives of the world's most vulnerable children.
We offer a comprehensive benefits package; including Southern Cross medical insurance and life insurance, a day off on your birthday, the option to buy additional leave, a hybrid work environment, an Employee Assistance Program (EAP), and access to a free Wills package.
Be a part of World Vision's haerenga (journey) of embracing te ao Māori, enabling us to be more effective in achieving our Mission.
Opportunities for ongoing learning, development and education through a range of channels including training and development as part of World Vision International.
What you need to know
World Vision is a Christian organisation that empowers everyday New Zealanders to stand up and make a difference for children in the world's toughest places through emergency relief, community development and advocacy work.
You'll be joining New Zealand's largest overseas humanitarian organisation, made up of 100 staff.
You'll also become part of something bigger, World Vision's global partnership of 35,000 staff and 3.3 million supporters in 100 countries.
So far, we've impacted the lives of more than 200 million vulnerable children by tackling the root causes of poverty.
This is your chance to make a massive impact, right when it's needed the most.
We work from a Christian kaupapa.
We see our work as a practical expression of the gospel, and we value and support the wairua (spiritual wellbeing) of our people and partners.
We believe in a world where every child, no matter where they were born, can live life in all its fullness.
It's as simple as that.
Location and Hours
Based in Penrose, Auckland
Eligibility
To be eligible for this role you must have current entitlement to work in New Zealand.

We welcome applications from anyone who wants to seek justice and overcome poverty for all children, everywhere, and brings the required skills.
We act in ways that respect the dignity and intrinsic worth of every person.
Please let us know if there are any accommodations we can make to help you with your application or in our recruitment process.
Our vision for every child, life in all its fullness; Our prayer for every heart, the will to make it so.
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