General Manager Ops & Client Experience

Aon Hewitt
NZ - Auckland
January 24, 2025
Customer Services

Aon is in the business of better decisions.
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
The OpportunityAon is a leading provider of insurance broking, risk management and associated services in New Zealand, and around the globe.
From Kerikeri to Invercargill, our dedicated teams are on hand to provide service and advice on a local, regional, national and global scale.
This role is mandated with leading a team of business development and bid management specialists, with the collective objective of growing existing business and prospecting for new business, within the context of annual business unit plans and Aon's longer-term commercial growth strategy.
About youAs the General Manager - Growth & Client Experience, you will oversee the strategic growth of our business and lead initiatives that elevate the client experience.
You will be responsible for driving revenue, strengthening client relationships, and ensuring our brand remains the marketplace of choice.
We are seeking a strong relationship manager with proven success in driving profitable growth within a strategic, commercially focused business.
This individual will exemplify the right behaviors, engaging effectively with the broader Aon team and executive stakeholders.
You will need to be passionate about growth and enhancing client service offerings.
It would be beneficial if you have a strong technical understanding of general insurance, but we are also keen to hear from people who have come from other large, complex businesses with a large client base.
We are looking for someone who is a strong communicator and comfortable influencing and working collaboratively with a variety of key stakeholders to achieve positive outcomes.
Show business insight and attention to detail while driving revenue growth across sales and service channels.
How we support our colleaguesIn addition to our comprehensive benefits package, we encourage a diverse workforce.
Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.
Furthermore, all colleagues enjoy two 'Global Wellbeing Days' each year, encouraging you to take time to focus on yourself.
We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work.
and we are all for it.
We call this Smart Working!Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.
As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law.
Please contact us to request an accommodation at reasonableAdjustments@Aon.
com.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves.
Aon is proud to be an equal opportunity workplace.
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Read the full job description and apply online on the recuiter's web-site

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