File Management Support Officer

Are you looking for an exciting new challenge in 2024?

We are looking for File Management Support Officers (FMSO) to join our Public Counter team and play their part in keeping New Zealanders safe.

Based at Counties Manukau Police Station

Permanent/Full time Shift Work

Remuneration: $63,526 per annum

Attractive Shift Work Incentives

Experience at a good level in computer skills is required.

Multiple positions available.

Intake date commences 13th March 2025 - you must be available to start on this date.

The first 12 weeks will consist of both training at the Royal New Zealand Police College in Wellington and in Auckland. You must be able to attend training in Wellington for 2 weeks from the start date, you will then return to Auckland for 9 weeks and back to Wellington on the 12th week for one week of training (travel expenses covered by NZ Police).

You will be required to undergo a psychometric test as part of the recruitment process.

Mō te tūnga | About the role

Based at the Public Counter, these roles are pivotal to the efficient and effective delivery of service to members of the public needing assistance. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, and empathy. You will be welcoming customers into the station and ensuring their enquiries are understood, recorded, and handled appropriately.

To support Police staff, you will also receive exhibits, create charges for Court appearances, order supplies, manage courier deliveries, and act as a general font of knowledge. The successful applicant must have sound computer skills and ability to learn new systems and applications.

Key Accountabilities:

Dealing with challenging circumstances in a customer services environment.
Assessing information received from members of the public and recording it accurately to support assessment and investigation decisions.
Reviewing incident and offence reports from Constabulary staff around the country and providing feedback when required.
Releasing critical information to other Government agencies.
Managing conflicting demands by working collaboratively with regionally based teams.

He aha taau e kawe mai | What you'll bring

Whilst we are looking for skills, knowledge, and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

A mindset that embraces change, is adaptable and able to be flexible and agile in their thinking and way of working.

A willingness to support team members and look for opportunities to contribute to an inclusive environment.

An ability to determine the relevance and potential risks identified in the information that is being analysed whilst upholding confidentiality.

A commitment to excellence - ability to concentrate on detailed tasks for long periods of time, learn from mistakes, a drive to improve and take on feedback.

At New Zealand Police we value diversity and inclusion. Recognising different perspectives and experiences help make us better at what we do.

Shift work details:
Our Public Counter team at Counties Manukau District Headquarters operates 24/7 on a six on four off roster, including night shifts. The roster pattern is two early shifts (0600hrs - 1500hrs), two late shifts (1200hrs - 2200hrs), two night shifts (2100hrs - 0630hrs), followed by four days off.

What we offer:

Full training.
Flexible hours.
Up to 15% Shift Incentive.
28 days of leave, 40 including Statutory Days.
Professional development opportunities.
Excellent career progression.
Option to join the New Zealand Police Association with access to a number of benefits including health plan, Life Insurance, Member Discounts, and financial services.

This role is set at an Individual Contributor. This means your key purpose is to deliver (or enable others to deliver) 'Our Business'.

Mo tātou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community of practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

We offer flexible working arrangements and, if you choose to join the Police Association, you can also access a range of discounts and benefits.

Tono ināianei | Apply now

If this position sounds like you, click apply now. You will be required to submit an application form and a chronological list of previous roles that covers the role title and the date/duration (this is a mandatory requirement and replaces a CV).

Please note that for this position we are doing ongoing recruitment. If you pass the recruitment requirements for these positions, we will then work closely with you to determine a suitable intake date and preferred location to work at.

Applications for this role close on Sunday 10th November at 5pm.

If you have any questions about this vacancy, please contact ***
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