Customer Communications Manager

The Job

We are looking for an ambitious Customer Marketing Manager who will be responsible for developing and executing communication strategies to engage and inform our customers . You will play a vital role in the Commercial department, driving market growth, site utilization, and customer satisfaction. You will create and manage content across multiple channels, executing lead generation campaigns , and ensuring consistent product communication, including site launches. You will play a key role in supporting acquisition initiatives and establishing a customer-dedicated environment within Milence's digital ecosystem. The role will also support other customer initiatives, including customer events, partner communication, UX, and product-specific communication.

Your responsibilities include:

Develop and implement a comprehensive annual communication plan , the next one for 2025, including channel strategy and budget management.
Create and manage communication assets to support various initiatives, including site and product launches.
Lead the development and execution of lead generation and utilization campaigns (from pilot to scale).
Develop customer and partnership presentation decks supporting acquisition processes.
Craft and distribute a brand-new digital customer newsletter.
Prepare an SEO (Search Engine Optimization) and SEM (Search Engine Marketing) three-year plan.
Establish and manage a customer-dedicated environment within our digital ecosystem to enhance customer experience and engagement.
Provide support for local activation efforts driving site utilization. These initiatives can include events and hands-on activities that help customers understand the benefits and services on the site
Develop sales enablement tools such as playbooks that outline best practices, sales strategies, and key messaging for different customer segments
Support and co-organize customer events including demonstrations, presentations from key stakeholders, often in partnership with other players (OEMs, MSPs).
Ensuring consistent and clear product messaging across all customer touchpoints based on Value Proposition/Messaging Hierarchy and input from customer research.
Collaborating with Milence product teams to align communication efforts with product updates and launches.
Helping to improve and implement strategies and tools to attract and keep location partners.

Job Requirements

Who are we looking for?

We are looking for a strategic and creative Customer Marketing Manager with the following qualifications:

Bachelor's degree or higher in Marketing, Communications, Business or equivalent working experience
At least 3 years of relevant experience in customer communica tion, marketing, or a similar role. Experience in the FMCG sector is nice to have.
Strong written and verbal communication skills. Excellent English language skills.
Proven track record in developing and executing comprehensive communication plans.
Experience with content creation and management across various channels.
Strong skills and experience in creating presentation decks and newsletters.
Strong organizational and project management skills.
Ability to work independently and collaboratively in a fast-paced environment.
Ability to develop long-term communication strategies that align with business goals.
Deep understanding of (transport) customer needs and how to address them through effective communication.
Works well with cross-functional teams and agencies to achieve goals.
Capable of creating engaging and impactful content.
Ensures accuracy and consistency in all communications.

What we offer:

We offer the opportunity to join us at the unique scaling phase of a new company with a real purpose, high aspirations, and strong team spirit. You can be there as it begins.
We have flexible (hybrid) working arrangements.
A good salary and a company performance based incentive.
Unlimited holidays.
Pension.
A one-time budget to set up your home office.
A monthly phone allowance.
And last but not least, a first class NS Business Card (for public transport use).

Ready to charge the future?

At Milence, we know that life can go in many directions, and there's more than one way to be knowledgeable. That's why we value diversity; regardless of how you got here, if you're interested in one of our roles, we want to hear from you. In our experience, if you don't tick every box, you may be wary about applying. Yet, we invite you to apply to drive the innovation and creativity needed to realise our mission.

Come charge the future and apply now! Please submit your resumé in English.

We encourage applications from candidates of all backgrounds and nationalities, reflecting our commitment to diversity and equal opportunity. Compliance with local employment laws and non-discrimination policies is a priority for Milence.
•