CRM Intern

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison's heritage by pushing the boundaries of creativity.
'By joining this position, you will be part of a dynamic and multicultural team of 4 people that works on different topics related to CRM and E-commerce. In this internship you will be able to go deeper on all the aspects of CRM while also working autonomously using your expertise and developing your CRM skills. ' - Client Activation & Lead Specialist
A French luxury Maison, open-minded and curious about the world, Cartier designs timeless creations and finds beauty wherever it may lie. In tune and engaged with its time and constantly enriching its legacy, Cartier continues to expand the limits of creativity and enhance beauty with its savoir-faire.
This internship is planned to begin February 2025 for the duration of 5-6 months.
You must be based in the Netherlands (or willing to relocate) and enrolled at university for the duration of the internship.
We are looking for a creative and enthusiastic intern to join the Cartier CRM team in Amsterdam. The CRM intern is supporting the E-CRM Specialist and the other members of the Client team, in regards to the following:

MAIN RESPONSIBILITIES
Extract and prepare data
Handle several extractions, linked to sales & client data
Design easy-to-read ways to share & highlight the data to the team
Provide insights on extracted data
Produce CRM reports
Manage the different CRM weekly & monthly reports
Transversal view of the CRM scope as the reports are on sales, client profiles, Clienteling status, boutique performances, client satisfaction.
Support in other ad-hoc reports/studies when needed
Support in E-mailing creation
Check emailing proofs (design & links) in 4 languages (no need to be fluent in all 4)
Work closely with translation agencies to ensure high quality communication in all Market languages
Support in the creation of e-mailing campaigns via Salesforce
Support the team in presentations
For main projects, support in designing/fine-tuning of slides & documents
Examples: business review, project meetings, CRM strategy, E-commerce roadmap
Mostly on PowerPoint; using Microsoft Teams
Support the team in ad-hoc topics
Support on any ad-hoc CRM topic (dispatches, POs, vendor creations etc)
REQUIRED SKILLS:
Strong computer skills (Excel & PPT mandatory; Salesforce & SAP is a plus)
Fast learner on systems/IT/software
Analytical mindset
Organized and attentive to details
Fluent in English
Dutch and/or Swedish would be a plus but is not mandatory
MBO/HBO profile: business school
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
We value freedom, collegiality, loyalty, and solidarity.
We foster empathy, curiosity, courage, humility, and integrity.
We care for the world we live in.
This internship enables you to develop yourself in an international environment. You can expect to gain excellent insight into luxury markets, as your team members will gladly share their years of expertise with you.
YOUR JOURNEY WITH US
If your application is selected, we will reach out to you within 2 weeks for an informal introductory call. In the interview process with us, we always ensure you have complete insight and transparency.
If this sounds like the perfect opportunity for you, apply now!
Richemont is an equal opportunity employer.
Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, watches and writing instruments. Cartier joined the Group in 1988.
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