Process Lead - Operations Support

This is NewCold
NewCold is a service provider in cold chain logistics with a focus on the development and operation of large, highly automated cold stores.
NewCold strives to be crucial in the cold chain of leading food companies, by offering advanced logistic services worldwide.
We use the latest technology that empowers our people to handle food responsibly and guarantee food safety in a sustainable way.
We challenge the industry, believe in long-term partnerships, and deliver solid investment opportunities that enable next generation logistics solutions.
NewCold is one of the fastest growing companies in cold chain logistics.
We are expanding our teams to support this growth.
More information on NewCold can be found on *** and our social media.
About the vacancy:

Are you passionate about logistics and love figuring out ways to make things run better? We're looking for a hands-on, process-oriented leader to join our new Decision Support Center (DSC).
In this role, you'll work closely with site managers across our network of automated warehouses, helping them improve day-to-day operations by sharing insights, coaching, and solving problems together.
NewCold is a leader in automated cold storage, focused on delivering smarter, more sustainable solutions for our clients.
The DSC team will play a key role in making sure our sites run smoothly and efficiently, empowering teams on the ground with the support and knowledge they need.
What will you do?
Coaching & Support:
Build strong relationships with site managers and their teams.
You'll guide them through challenges and help them reach their operational goals-not by giving orders but by being a supportive partner.
Influence Without Authority:
Use your logistics know-how and process insights to make a difference.
Help teams identify areas for improvement and drive change by showing, not telling.
Collaborative Problem Solving:
Work alongside site teams to tackle issues like bottlenecks, workflow inefficiencies, or technical hiccups.
Your goal is to make lasting improvements that make their jobs easier.
Continuous Improvement:
Inspire site teams to keep getting better.
You'll guide them on fine-tuning Warehouse Management System (WMS) settings, material flows, and processes so operations run like a well-oiled machine.
Building Trust:
Earn the trust of local teams by providing tailored support and insights that matter to them.
Your success will depend on building strong, reliable connections across locations.
Sharing Operational Insights:
Keep an eye on key metrics-like pallet throughput, crane availability, and inbound/outbound flows-and share clear, actionable insights that teams can use to improve.
On-Site & Remote Support:
Take part in site reviews, helping teams evaluate core processes and adopt best practices.
You'll act as a bridge, connecting teams with solutions and successes from other locations.
Who are we looking for?
You have:

A genuine passion for logistics and process improvement.
Strong coaching skills and a knack for building trust and collaboration across different teams.
Ability to lead and influence without direct authority, guiding teams with data and relationship-building.
Clear communication skills that can inspire and motivate site managers to make improvements.
Experience in logistics, warehousing, or operational support roles.
Familiarity with automated warehouse systems ( WMS, MFCS, ASRS ) is a plus, but not required.
A problem-solving mindset that combines empathy with technical know-how.
Fluency in English, with any other European language being a plus.
Preferred Experience:

Experience leading, coaching, or advising in logistics or warehouse settings.
Background in logistics, supply chain, or automated warehouse operations.
Success in building trust and managing support remotely.
Are you up for the job?
If you are interested in this vacancy and would like to apply, please make sure that you leave your CV in English.
Suitable candidates will be invited for a first interview with the hiring manager.
A second interview will follow with a wider group of NewCold team members.
Why would you want to work for NewCold?
With the prospect of many new construction projects all over the world in the very near future, NewCold offers the opportunity to join a young but powerful company in the field of logistic services.
We have the ambition and the potential to rapidly become the market leader in the field of modern and automated cold storage with additional supply chain services such as transport and distribution.
Although our proposition comprises an attractive benefits and compensation package, the (international) scope and impact of the position may appeal to you even more.
Can we welcome you on board as our new Process Lead - Operations Support and help continue our successful growth?
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