Senior Supervisor, Product Support & Training

Johnson Controls
NL - Newfoundland and Labrador - Overijssel
December 9, 2024
Sales

JOB SUMMARY:

Responsible for technical sales support, training and design applications of specific water-based fire protection systems for our customer base supported from one of our branches in Europe. The technical services specialist is in direct contact with customers and/or via first line customer support in Tyco Fire Protection Products sales organization. The specialist will deliver technical trainings within his field of expertise as required. Employee will gain exposure to the various types of fire protection systems utilized within the industry today. The specialist will be introduced to design software as well as nationally recognized design and installation standards.

ESSENTIAL JOB RESPONSIBILITIES:

Provide Technical & Specification Support to Customers
Support the full product range of Water based Fire protection Systems (Sprinkler and Watermist)
Build and deliver Trainings for customers and internal employee
Provide Design Services and Engineering of typical system solutions
Provide advice and support projects by applying Tyco solutions according to international codes & standards (such as NFPA, FM, EN, VdS)
Write Technical letters/statements on customer requests for specific issues and solutions
On request field support for solving technical issues

SKILLS REQUIREMENTS:

Customer focused
Problem-solver, self-starter and data and analytics driven by nature
Ability to quickly grasp and distinctly explain relevant technological and business concepts that impact our business
General knowledge of the Fire Protection Engineering principals (both Sprinkler and Watermist) and awareness of currents industry
Understanding and application of the applicable standards such as NFPA13/20/750 and EN12845/14972
Superior written and spoken English & German communication skills and excellent listening skills are a must
Strong, positive interpersonal skills and presentation skills
Detail-oriented, particularly with respect to managing customer satisfaction
Well-versed in MS Office Suite, including Word, Excel, and Outlook
Proficient in the use of SprinkCAD and/or AutoCAD

Salesforce.com & SAP experience is desirable

ADDITIONAL REQUIREMENTS:

Willing to travel (inter)national
Willing to give training, customer facings

Technical Required Experience:

A bachelor's degree in general engineering or similar background through education or experience.
Good verbal and written command of the English and German language
Experience in CAD software
Worked with designing and engineering in Sprinkler and Watermist systems
Creation and understanding of piping lay-outs
Facilitate hydraulic calculations

#LI-GV1

Read the full job description and apply online on the recuiter's web-site

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