Job description
Arhs Group - Part of Accenture is seeking a talented CMDB Architect to join our dynamic team!
He/She will play a crucial role in designing, implementing, and maintaining the enterprise CMDB, with a primary focus on BMC CMDB and relevant skills on ServiceNow CMDB paving the way to possible migration in the near future.
Your main responsibilities
Design and implement CMDB solutions using BMC CMDB provided functionality and features
Explore possible approaches for a smooth migration to ServiceNow CMDB
Manage integration between CMDB and ITSM solution in place, i.e. ServiceNow ITSM, as well as further automating the integration with the DevOps chain/tooling
Manage upgrades, patches, and updates for CMDB systems, ensuring minimal disruption to operations
Address security vulnerabilities and implement best practices for securing CMDB environments
Manage multiple environments and cluster deployments effectively, ensuring high availability and performance
Develop and maintain documentation, including technical specifications, architectural diagrams, and operational procedures
Stay abreast of industry trends and emerging technologies related to CMDB, ITSM, and DevOps automation
Identify, analyze, design, implement, and test enhancements or bug fixes to the current systems management infrastructure to meet changing requirements and increase productivity
Provide administrative support for configuration and proper operation of CMDB tools used by operational teams
Respond to technical Level 3 support tickets for CMDB features and configuration
Help service owners translate business needs into CMDB requirements
Deploy in production and assist the operations team to manage the CMDB in various environments
Your profile
At least 5 years of professional experience as a senior CMDB Administrator/expert
Excellent BMC CMDB hands-on implementation knowledge
ITSM and ITIL v3 framework and solutions for Enterprise Service Management is a critical differentiator
Expert knowledge of BMC Atrium CMDB and AR System / Spoon ETL
DevOps tooling such as Jenkins, Ansible, GIT is a significant differentiator
Operating systems knowledge such as Linux and Windows
Knowledge of Shell (such as KSH, Bash, PowerShell) and interpreted programming languages such as Python
Implementation experience in various integration methodologies and have performed integrations of applications
Exposure to DevOps and Infrastructure as Code
Exposure to Containerization technologies (Docker, Kubernetes)
Exposure to cloud hyperscalers such as Amazon Web Services (AWS), Azure, GCP is an asset
Experience with RDBMS products such as Oracle and SQL Server
Experience with integration to third party system using RESTful, SOAP APIs
Fluency in English (written and spoken)
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