Want to skyrocket your career with a rock-solid company? With over 2500 employees, we're still growing, and searching for new colleagues who appreciate working on challenging projects with new technologies, methodologies, in a professional & enthusiastic environment! Interested? Arηs Cube is looking for a Change and Release Manager (m/f) !
Your main responsibilities
Execute the daily activities of a Change and Release manager : review Changes with stakeholders to ensure their readiness, seek management approval when required, approve Changes and execute PIR ; manage Release milestone, confirm readiness of Release candidates, organise review meeting, prepare roadbook and communicate on the progresses.
Manage and improve the processes and tool, including monitoring process performance via agreed key performance indicators (KPI) and report on a regular basis to stakeholders.
Closely interact with the internal/external IT service providers to secure service delivery in line with the agreed targets, to ensure interfaces are working smoothly and to collect and assess their requirements in relation to processes and service management tools.
Provide advice and training to the relevant stakeholders responsible for projects, programs, infrastructure and application portfolios on how to meet the requirements set out from a process viewpoint.
Represent your process(es) in internal and external meetings.
Closely collaborate with other process managers to ensure smooth process interfaces and consistency across different processes.
Present the results of your work and matters within your area of responsibility and discuss them with your peers, at various management levels within the IT department and with external IT service providers.
Ensure coordination and communication with Clients IT teams.
Your profile
Qualifications:
A bachelor's degree (or post-secondary vocational education plus four years of relevant experience, or eight years of relevant experience) in computer science, information systems administration or another relevant field.
In addition, a minimum of three and ideally five or more years' experience in the field of IT process management and/or IT service management. Including a concrete experience in the execution of Change and Release management.
A solid general understanding of IT (e.g. infrastructure components and business applications) and experience with the support and operation or engineering of IT services.
Communication Skills in French and English (Verbal, Written, Interpersonal, Proactive listening).
'ITIL Foundation' certification (other certifications like 'Lifecycle' or 'Capability' are welcome).
Willingness to work weekends and the ensure on duty activities when required.
Bonus. We would be delighted if you have:
Practical experience with Service Management tools or with data analytics tools
Experience in incident management
Advanced experience in Microsoft Office (Excel/PowerPoint)
Practical experience in developing and maintaining reports in Business Objects
Knowledge in banking industry activities
Experience in positions requiring managing people activities
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