Business Analyst / Insurance Specialist - FR / EN

To reinforce our teams, we are looking for a Business Analyst/Insurance Specialist speaking French and English.

Your main responsibilities

Contribute actively to all events of the sprints by asking, answering, and challenging

Undertake data analyses and interviews and introduce measuring instruments to understand how to improve the customer journey

Ensure all suggestions for improvements and solutions are validated by data

Optimize processes in a customer friendly way to maximize customer and business value

Truly understand your products, services, and customer processes end-to-end and you keep this knowledge up to date

Have deep understanding of the customer journey by monitoring customer satisfaction, availability, costs/revenue, and process quality

Can be involved in resolving customer complaints & incidents

Develop new techniques, new products & process and improve current ones by applying your expertise

Apply expert distribution knowledge to develop new and improve current distribution practices that set market standards

Could be external speaker and contribute to industry knowledge

Your profile

You have at least 5 years of experience in a similar position

Fluent in French and English

Technical Skills

IDD Knowledge

Knowledge of insurance products - commercial practice is preferable

Caa agreement is an asset

Soft Skills

Ability to manage a very diverse set of stakeholders with very different priorities

Being curious, invest time to master your end-to-end product processes and stay up to date on markets trends, risks and product information

Ability to develop a long-term vision

Ability to take initiatives to improve products, processes, and channel policies - ensure that creative ideas are implemented

Supporting the agile organization & to perform as a team, trust and encourage each other and give feedback to promote continuous improvement & team development

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered