Company Description
As the region's leading local tech organization, we're proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004 and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world's leading local delivery platform operating in 70+ countries worldwide.
This role is responsible for the performance of riders, managing the overall operational performance of the assigned outsourced companies, and supervising the Team Leads to achieve the targets.
What's On Your Plate?
Work closely with the assigned 3PL accounts.
Communicate daily with the assigned 3PLs for riders' performance and work closely with the 3PL supervisors to improve the performance of the riders.
Highlight the poor-performing riders to the assigned 3PL supervisor.
Ensure proper training is given periodically to the assigned 3PLs' riders. Work closely with the 3PL supervisor to participate in the training process.
Distribute the tasks to Team Leads & fleet coordinators and follow up on progress.
Report any difficulties the 3PLs are facing that prevent them from performing well.
Support the City Manager in improving the city/zone performance by communicating with the riders, supervisors, or owners of the assigned 3PLs.
Review the quality surveys and communicate with the 3PLs for rider compliance.
Keep a training record and work closely with the training team to provide refresher training with up-to-date training materials.
Any other tasks as requested by the line manager.
What Did We Order?
Diploma or Bachelor's degree in Logistics or any other related field.
2-4 Years of full-time experience in managing/supervising a team.
Flexibility and ability to work under pressure.
KPI's and result-focused.
Excellent communication skills - fluent in Arabic and English language.
Previous training experience is a plus.
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