Senior Engineer Demand & Delivery Management

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

Responsible for understanding and analyzing business requirements and converting them into technical requirements and providing end to end solution.

Technology Single Point of Contact with business units to understand the requirements and provide optimum solutions in cost effective and improved time to market.

Responsible to facilitate all Digital Initiatives of the company.

Responsible to adapt Agile and DevOps concepts to improve Time to Market.

Responsible to communicate the feasibility and cost estimate to business unit based on the requirements.

Responsible for solution Design and implementation for Digital platforms (Mobile App, Portal) middleware and associated IT nodes.

Responsible for Business as Usual task and Change Request within the agreed SLA.

Responsible for ADM vendor management, communicate the business requirements and technical scope, approve the end to end solution (HLD & LLD), optimize man days effort.

Key Accountabilities and Activities:

Understand the business requirements and perform feasibility study and provide feedback to the stakeholders with appropriate solution and recommendation with Time To Market (TTM).

Support and coordinate with all stakeholders to align with the expected business unit requirements.

Manage technical deliverables right from new products/services feasibility study to implementation, based on business unit's requirements.

Communicate with the ADM (Application and Development Management) vendor the priority and requirement pipeline to manage resource capacity.

Convert the business requirements to functional/technical requirements to prepare feasibility study & High Level Design (HLD).

Responsible for developing cost analyses, design considerations, and implementation time-lines.

Agree with the ADM vendor on the complexity level of the solution and expected man days.

Responsible to manage relationships with ADM vendor and technology partner to align technology capabilities to support marketing/product needs.

Manage and co-ordinate the inter-departmental functionalities and communications between the Technology and Business Teams within Ooredoo Kuwait for realizing strategic service/product launches.

Manage and drive the SLA/KPI for ADM and highlights project issues to higher management and provides recommendations for improvements.

Responsible for setting up acceptance criteria and post development/deployment check of feature/products.

Responsible for quality check and performance KPI for delivered products to business units with supporting documents.

Responsible for seeking approval from Design and Control (DAC) & Change Approval Board for smooth deployment.

Responsible for solution delivery timeline, performance, SLA management, and Quality control of all solution deliveries which will be covered with all testing phases until UAT and regression testing.

Discuss or Validate on the business requirement for the requested BAU's/TMO's and assign it to vendors and make sure it should be delivered as per business requirement.

Responsible to capture Configuration Management changes and proper documentation.

Supervise System integration/ Functional testing & Deployment to UAT environment.

Assists the management in developing and implementing procedures and standards that will improve efficiency.

Bringing in cost saving measure by Identifying and implementing measures to ensure future proof solution within budget.

Responsible for Vendor management.

Contribute in motivating colleagues and peers, providing assistance wherever necessary.

Provides leadership in facilitating the activities of the project team. Works with the team and other stakeholders to establish project goals and priorities.

Promote an equitable, positive and respectful work environment that values cultural and diversity among all employees.

Proactively, takes responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Proactively, able to work independently, possesses creative problem solving skills and able to work in a dynamic and challenging environment.

Represents Technology in the development of any frameworks related to Demand and Delivery Management and process.

Guide and supervise the project members and facilitate all the needs to be able to deliver the project on time.

Other duties as directed by the head of Demand & Delivery management.

Aligning any new project or implementation & Roadmap for Ooredoo group with respective strategy department.

Qualifications:

Bachelor Degree in Telecommunication/Computer/ Electronics Engineering or related discipline and appropriate registrations with recognized professional institute.

Degree shall be duly approved by Kuwait Society of Engineers (Not required for Non-Engineers).

Should be certified in Oracle SOA.

Trained in DevOps tools and Agile Methodologies.

Other Information:

Experience in Demand Planning & Development for Senior Engineer DDM.

Experience in Demand Planning & Development for Senior Technical Specialist DDM.

Advance working knowledge in Ericsson CS, Matrix, ESM, SBP, NGVS, ETOPUP, BSCS, Mediation.

Advanced working knowledge in Billing and charging system, Subscription Management, CRM, Mobile app and relevant core areas.

Advance working knowledge in Digital platforms (Mobile App, Portal), middleware (OSB), Oracle Fusion: Oracle SOA Suite, OSB, BPEL, OBR, Service adapters, OWSM, WebLogic Server.

Work experience in Self-service portals/Kiosk/Mobile, CRM, Order Management, Product.

Experience as Solution Architect for Digital and middleware technologies.

Experience in E2E Solution design experience across BSS & OSS domain.

Experience in Vendor management.

Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.

Advanced working knowledge in DWH, APP Functionality, OSB, CRM, VAS, Core, Product Catalogue, Order Care, Provisioning System, Middleware, Mobile Application.

Advance working knowledge Siebel CRM and extensive knowledge in CRM concep.