Position Summary
The Medical Information Officer is responsible for promoting Julphar's products and services to healthcare providers, KOLs & other key stakeholders in an assigned territory or market.
The MIO is working as a trusted advisor for Julphar's customers and facilitates their buying decisions by providing therapeutic solutions that meet their needs and expectations.
The Medical Information Officer is the on-ground Ambassador of the Organisation and should always showcase Julphar's core values and business ethics in every action, while maintaining the company's image & reputation.
The position also requires identifying and evaluating new customers, maintaining loyal customers, and ensuring proper implementation of Julphar CRM strategy.
Key Responsibilities:
Key Result Areas
Meets or exceeds sales targets within agreed budgets and timelines.
Develops and manages the assigned sales territory, in terms of customers, retailers, and other key stakeholders.
Implementation of Company's sales and marketing plan in the assigned territory.
Implements territory coverage plan (No. of sales calls & visit frequency).
Delivers customer-centric activities in coordination with Line Manager.
Maintains records system; daily reports, customer profiles & marketing feedback reports.
Plans work schedules and weekly and monthly timetables.
Submits daily & monthly reports and CRM reports as per country reporting system.
Participates and contributes in all company meetings & presents the Territory snapshot.
Drives increased revenue and profit to achieve the Company's ambitious growth.
Ensures self-learning, knowledge updation, building desired skills & competencies, proper interpreting of knowledge and presenting/discussing this information with health professionals.
Territory Development & Strategy Implementation
Organizes audio-visual activities for healthcare providers as per business needs in coordination with Line Manager & Marketing Manager.
Responsible for keeping up-to-date knowledge level with the latest clinical data supplied by the Medical & Marketing Department.
Monitors competitor's sales and marketing activities and reports these Market Intelligence appropriately.
Stays informed about the important activities of health services in a particular area.
Effective use of company promotional tools, FMS (Free medical samples), and services to achieve assigned targets.
Responsible for ongoing prospecting for new business opportunities.
Core Competency
Highly result-oriented, dedicated with a strong sense of accountability & ownership.
Strong learning agility to accept and implement new learnings and changes in the market.
Excellent interpersonal, communication, public speaking, and presentation skills with multitasking and strong negotiation abilities.
Strong planning and monitoring skills, and experience in understanding market trends and forecasting of certain products based on trends.
Calm and composed to work in complex and ambiguous situations.
A team player with a proactive and collaborative approach, managing stakeholders enthusiastically.
Qualifications, Key Experiences / Functional Knowledge Requirements:
4-year Bachelor's degree in Pharmacy / Science is mandatory.
Master's Degree in Business Administration is highly advantageous.
Minimum 2-4 years of experience in the Pharmaceutical industry.
Must possess strong working knowledge of Distributor/Agents operations, Government accounts, tendering processes, contracting, and pricing methods (wherever applicable in the country).
Functional knowledge of the clinical aspects of the pharmaceutical industry, moderate understanding of Pharma supply chain, dispensing requirements, and drug distribution channels, etc.
Proven ability to build strong partnerships with the own country teams, Marketing & Medical teams in HO.
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