TABCo. Food
currently operates 17 Elevation Burger units in Kuwait, with over 230 team members. TABCo Food is actively expanding and growing Elevation Burger in Kuwait. TABCo's growth will continue by introducing new food concepts and brands that comply with its mission to advance the region's food experience with smarter and sustainable choices.
The Role
The Assistant Store Manager (ASM) is responsible for managing the dining area, supervising and training the crew as well as assisting with programs that increase top line. The ASM must be certified at all station and ensure that their crew is following the company's standard operating procedure.
The Responsibilities:
Financials
Assist SM in controlling the labor percentage that is standard to Elevation Burger's Expectations
Assist SM in controlling the Cost of Goods (COGS) percentage that is standard to Elevation Burger's Expectations
Assist SM in increasing Top Line sales
Food Quality
Assist SM in ensuring food quality by ensuring food is prepared and cooked to order, while following proper operational procedures.
Assist SM in monitoring food waste levels, and resolving food quality issues.
Team Development
Training new crew members
Assist SM in elevating all crew members to shift leaders, Assistant Managers and General Managers
Communicating with Crew members and management effectively in order to ensure great guest service and throughput
Assist SM in receiving and resolving complaints concerning food and beverages
Miscellaneous
Reviews schedules and responsible for dining room setup that is most aesthetic to the guests.
Greets guests.
Supervises staff to help ensure proper service.
Inspects crewmembers to ensure that they are in proper and clean uniforms.
Aids in receiving and resolving complaints in regard to guest service.
Assures that all FOH side-work is accomplished and that all cleaning of FOH equipment and storage areas is completed according to schedule.
Assures the correct appearance, cleanliness and safety of dining room areas, equipment and fixtures; checks the maintenance of all equipment in the dining room and reports deficiencies and maintenance concerns.
Assures that the dining room and other areas are secure at the end of the business day.
Properly places orders
Properly receives and puts away deliveries
Assists in monthly inventory
The Qualifications:
At least 3 years of relevant experience in stores
Computer literate
Excellent English skills in both speaking and writing.
Experience in the Food & Beverage or Retail industry.
Related business degree or equivalent professional qualification.
The Person
Highly motivated and detail oriented individual.
Leadership, problem solving and critical thinking abilities.
Planning and Organizing.
Promoting Teamwork.
Responding to Customer Complaints.
Strong Communication Skills.
Maintaining High Standards.
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