Customer Service Analyst

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: ***/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Custermer Service Specialist - Customer Issue Resolution (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

募集要項

私たちは、強力なリーダーシップを持ち、日常業務を実践してきた優秀な人材を求めています。

顧客からのクレーム対応をサポートする経験豊富な方を求めています。

近い将来、優秀な候補者には、より高い責任や拡大した責任を提供することも可能です。

業務内容

• 支払い依頼を含む入金遅延の顧客対応（電話・メール）

• 請求書のエラー発生時の対応・顧客データ管理

• 国内外の関係者と連携し、顧客の支払い行動を促進する

• 顧客とのやり取りを通じて確認された関連する顧客情報やリスクの変化を通知する。

• 期限内に確実に回収できるよう、支払状況を把握し、プッシュする。

• 銀行保証の内容、金額、有効期限を管理し、会社の信用リスク露出を確保する。

応募必須条件

• Excel：ピボットテーブル、vlookup/xlookup、基本的な関数の使用

• 3年間の 売掛金、回収、またはカスタマーサービスの役割の経験

• SAPおよびSalesforce CRMでの作業経験

• 顧客と明確にコミュニケーションを取り、関係を築き、財務問題について話し合う能力

• 優れた時間管理スキル、整理整頓、信頼性、業務管理が出来ること

• マルチタスクに業務管理が出来ること

• エスカレーションにより幅広い関係者に必要な問題に優先順位を付けて特定できる

• 顧客第一の考え方、Win Win の結果を生み出す

• 結果とKPI主導、短期的な利益と長期的な利益のバランス

• コミュニケーション能力として、分からない点がある際に質問を明確にできる、解決できる

• ルーティンワークと、日々の突発的に発生した業務の双方を、柔軟に対応出来る方

勤務地

• 本社 東京都品川区北品川6-7-29 ガーデンシティ品川御殿山 (五反田駅・品川駅から無料のシャトルバスあり)

勤務時間

• フレックスタイム制、１日の標準労働時間 8 時 45 分～17 時 15 分（７時間45分）
• 休憩時間：12 時 00 分～12 時45分5:00～22:00 の間で勤務、コアタイムなし、毎月１日から末日までの１ヶ月間で労働時間を清算する

休日

• (1) 日曜日および土曜日

• (2) 法律の定める国民の祝日および休日

• (3) 年末年始特別休日（12 月 30 日～翌年 1 月 3 日）

• (4) 夏季休暇（原則として 7～9 月の 3 ヶ月間の月曜日から金曜日までの 5 日間）

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Diversity & Inclusion

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the
terms.