Application Engineer - Digital Solutions

Application Engineer - Digital Solutions

We are relentlessly ambitious and believe that we have a role and an obligation to support the increasing focus on sustainable water management around the world. We have a long history of delivering world-class water and pumping solutions and we keep pushing the limits.

Water utilities around the world are faced with great challenges: shortages in urbanization, water resources, non-revenue water, and the need to deliver more for less. With such pressures, there is a need to deliver more efficiently in order to deliver essential services including safe and secure drinking water, storm-water management, and wastewater management.

Cultural change within a water utility requires executives with a clear vision and ambassadors with a strong conviction to change the system. Grundfos has the digital solutions - will you make it successful for our customer?

As part of the WU Digital Customer Success, the Application Engineer acts as a technical expert for the digital solutions made of software and hardware. Uses her/his knowledge and expertise to provide proactive and reactive support to the customer from the solution onboarding towards the adoption, expansion, and renew. Verifies the continuous operation of the solution and ensures the customer uses it successfully. The position has a global impact across all countries where customers are based.

You will be responsible for:

• Building and maintaining a detailed understanding of:
  • The digital solutions
  • The applications that solutions are deployed into
  • Relevant Grundfos components and pumps the digital solutions work along with
• Once the digital subscription is signed:
  • Support the customer in the solution configuration
  • Provide technical insights on the customer pain points
  • Partner with water utility stakeholders to optimize their operations
  • Involvement during the entire execution (customer success journey stages identified as ONBOARDING, ADOPT, EXPAND, RENEW)
• Collaborating with internal stakeholders:
  • Part of the customer success team
  • Other digital and commercial teams
• Ensuring software value delivery:
  • Realization of the overall customer success for several active deployments subscribed by medium to large water utilities
• Being a software coach for the customer:
  • Leading technical meetings and discussions with water utility stakeholders
  • Being comfortable in putting hands on the software
• Relentlessly pursuing:
  • Expansion and renewal of the subscriptions, keeping churn rate at 0
  • Cross-selling other solutions to meet customer needs
• Supporting sales:
  • Reviewing customer specifications or requirements and addressing them (also in case of tenders)
• Contributing to process continuous design and improvement:
  • Proposing and creating documentation, tools, scripts, etc., needed to enhance the execution of the activities mentioned
• Ultimately, building a trustworthy partnership with the customers:
  • Identifying champions and advocates
  • Generating success stories
  • Creating a community of digital users

What do you need to apply?

• Bachelor's degree in technical or engineering field, hydraulic, mechanical or electronic preferred
• Experience as application specialist/engineer or other technical roles in the water utility business
• Knowledge of water networks, remote control system and pump basics
• Ambition to drive technology and digital transformation programs for external customers
• Fluent in English verbal and written; in addition to being fluent in the local market language; third language is a plus
• Action-oriented with a proactive approach, motivated to produce high-quality results, capable to work in a team, ability to manage multiple projects

Why Grundfos?

At Grundfos, we dare to do things that others cannot or dare not do. Our skills commit us to pioneer solutions to the world's water and climate challenges and improve the quality of life for people. We believe innovation is not only a business opportunity but an obligation. And what really matters to us is not short-term profit but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

We see diversity as a strength and encourage all qualified candidates, regardless of background, religion, gender, ethnicity, or age to apply for the job.

We look forward to hearing from you.

Application deadline: [Insert deadline]
Workplace: Onsite Position
Job Location: Truccazzano, Milano, Italy
Contract Type: Full-Time Employment Type: Regular

Grundfos is one of the world's leading water technology companies with more than 19,000 employees in 60+ countries. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity but an obligation. And what really matters to us is not short-term profit but the impact we make.

We believe that the key to a work environment where employees thrive and grow is our ability to celebrate and value our differences in background, experiences, and perspectives. In our recruitment process, we welcome all professional people without consideration of age, color, gender identity, national origin, physical or mental disability, ethnicity, or religion.