Satellite & Ground Segment Engineer

Joining Serco Italy's amazing team offers:

• Great career opportunities
• International environment
• Possible hybrid work

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development.

We're looking for a Satellite & Ground Segment Engineer, to reinforce the team in our Italy office!

We look forward to meeting you!

As Satellite & Ground Segment Engineer you will be responsible for:

Monitor and Operate Missions:

• Oversee real-time, end-to-end monitoring and operation of ESA Earth Explorers Live Missions, ESA Heritage Missions, and ESA Third-Party Missions to ensure mission integrity and performance.

Incident Management and Resolution:

• Investigate and identify root causes of operational issues and system/application problems.
• Develop and implement corrective actions to resolve issues promptly and prevent recurrence.
• Manage system and application incidents to swiftly restore services and minimize downtime.

Performance Analysis and Optimization:

• Vigilantly observe and analyze system performance and functionality. Identify areas for improvement and optimize processes to enhance operational efficiency.
• Collect, analyze, and summarize engineering and operational data to detect trends and inform decision-making.

Automation and Scripting:

• Develop and maintain scripts to automate standard tasks and streamline operations.
• Generate innovative ideas for automating processes and contribute to the continuous evolution of managed applications.

Project Support and Integration:

• Support the initiation and integration of new operational projects.
• Manage software change and release processes, including integration, validation activities, software installation, and operational verification.

Documentation and Procedures:

• Establish, document, and maintain comprehensive operational procedures and work instructions.
• Assist in editing and preparing technical documentation and notes.

Collaboration and Communication:

• Regularly interact with technical teams, application developers, and third-party suppliers to ensure system integrity and security.
• Communicate effectively to coordinate efforts and share critical information.

Maintenance Activities:

• Execute regular application maintenance tasks to ensure optimal system performance and reliability.

Knowledge Application:

• Apply a basic understanding of networking concepts, databases (MySQL, Oracle, PostgreSQL, SQL, Elasticsearch), and technologies like OpenLDAP, Apache, Tomcat, Python, Grafana, and Kibana to support operational activities.
• Proactively generate ideas to innovate and enhance applications and systems.
• Contribute to the continuous improvement of operational processes and standards.

• Proficient in Linux
• Proficient in Linux shell scripting
• Proficient in Docker and Kubernetes technologies
• Well-versed in storage solutions and cloud technologies
• Basic knowledge of Grafana, Kibana, and Elasticsearch platforms
• Basic knowledge of HTML and XML
• Basic knowledge of Apache and Tomcat servers
• Basic knowledge of Python programming
• Basic knowledge of OpenLDAP
• Basic knowledge of MySQL, Oracle, PostgreSQL, SQL, and Elasticsearch
• Fundamental understanding of networking concepts
• Experience in requirements definition and analysis
• Experience in project planning and reporting

Knowledge and Experience:

• Demonstrated expertise in incident management, root cause analysis, and process optimization, including experience with Docker, Kubernetes, and storage/cloud technologies.
• Basic knowledge of networking concepts, web servers (Apache, Tomcat), programming (Python), directory services (OpenLDAP), databases (MySQL, Oracle, PostgreSQL, Elasticsearch), and monitoring tools (Grafana, Kibana).
• Knowledge of the ESA Environment is an asset.
• Knowledge of Satellite product standards is an asset.
• Experience in monitoring and operating satellite missions is an asset.
• Excellent command of the English language, both written and spoken, is essential for effective communication and documentation.
• Ability to articulate complex technical concepts clearly and collaborate with international teams in English.

Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise, and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health, and Citizen Services, delivered in UK & Europe, North America, Asia Pacific, and the Middle East. More information can be found at Serco | Europe.

Women in Aerospace
We prioritize Diversity and Inclusion, actively supporting initiatives such as Women in Aerospace Europe, which champions opportunities, development, and visibility for women in the Aerospace sector.

We are a diverse and inclusive organization

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It's a mix of people from different backgrounds, experiences, and opinions that keeps our culture strong and vibrant.

We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.

In the UK, we are proud to be a Disability Confident Leader in the government's scheme and hold the Gold Inclusive Employer Standard; in Belgium, we are a partner of Diversicom and a member of Charter der Vielfalt in Germany.

If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team.

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Please contact the recruitment team if needed.

• Salary Salary information available upon application
• Frequency Monthly
• Job Reference IT24/CoreServices/10363
• Contract Type Permanent
• Closing Date 31 January, 2025
• Job Category .