Customer Success Manager Ii French Speaking Remote

SurveyMonkey
IE - ireland
October 25, 2024

Customer Success Manager II French Speaking (Remote)

Customer Success Manager II French Speaking | SurveyMonkey | Ireland

SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence.
Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions.
We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace.
Our vision is to raise the bar for human experiences by amplifying individual voices.
Learn more at surveymonkey.com.

What We're Looking For

As the Customer Success Manager, you will be pivotal in providing exceptional customer experiences to our key accounts in French and other specified languages.
Your primary responsibility will be to guide customers seamlessly through their lifecycle, collaborating closely with the sales and Customer Success Management (CSM) team to ensure the delivery of value and drive adoption among our largest deployments.
Working alongside executive sponsors and IT professionals, you will balance account management and business expertise, offering robust recommendations to our critical stakeholders.

What You'll Be Working On

Cultivate growth and foster long-term relationships with our strategic customers, ensuring their retention and satisfaction.
Oversee a portfolio of clients, guiding them to realize value from their investment in our products and services.
Proactively identify opportunities for growth and optimization within customer accounts.
Lead the successful execution of key milestones throughout the customer lifecycle, from initial onboarding to regular Executive Business Reviews (EBRs) and renewal processes.
Advocate for customers internally, championing their needs and priorities to relevant stakeholders across departments such as Product, Support, Engineering, and Sales.
Drive internal initiatives and projects as needed to foster innovation and improve customer experience.

We'd love to hear from people with

Minimum of 3 years experience as a Customer Success Manager or equivalent role in a SaaS company, with a focus on managing a high volume of strategic accounts.
Must be fluent in French and English; preferably proficient in another language.
Exceptional critical thinking skills, capable of dissecting ambiguous problems into manageable components and devising optimal solutions.
Strong business acumen, with the ability to effectively engage with C-level executives.
Results-driven mindset, adept at achieving both project and team objectives.

Why SurveyMonkey?

We're glad you asked! SurveyMonkey is a place where the curious come to grow.
We're building an inclusive workplace where people of every background can excel no matter their time zone.
At SurveyMonkey, we weave employee feedback into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, and our C.H.O.I.C.E Fund.
In addition, we've reimagined the way we work to allow employees to choose what works best for them - working in-person, fully remote, or a hybrid model that combines the two through our Choice Model.

Our commitment to an inclusive workplace

SurveyMonkey is an equal-opportunity employer committed to providing a workplace free from harassment and discrimination.
We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.
Accommodations are available for applicants with disabilities.

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Read the full job description and apply online on the recuiter's web-site

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