Application Support Engineer
Location: Galway
Are you ready to take the next step in your career? Compustaff Recruitment seeks a talented Application Support Engineer to join a progressive, inclusive, and innovative organization in Galway. This is a fantastic opportunity to be part of a supportive team where your contributions will make a real impact, and where your career growth is prioritized.
Why Join?
Empowering Environment: Be part of a company that values diversity, collaboration, and innovation.
Career Development: Build your technical and professional skills with continuous opportunities for growth.
Inclusive Culture: Join a team where your voice matters and your unique perspective is celebrated.
Your Role
As an Application Support Engineer, you’ll play a key role in supporting customers and helping them succeed. You’ll be at the forefront of solving challenges, customizing solutions, and ensuring a seamless user experience. If you’re someone who enjoys making a difference, thrives in problem-solving, and values client relationships, this is the perfect role for you.
Key Responsibilities
Customer Support
Be the friendly, approachable first point of contact for customer inquiries.
Provide clear, supportive explanations of product features and solutions.
Knowledge Base Development
Create and maintain an accessible library of knowledge base articles to empower customers.
Ensure content is updated regularly to reflect the latest product enhancements.
Product Customization
Help clients customize dashboards, reports, and other features to meet their needs.
Work collaboratively with internal teams to implement and test changes.
Bug Troubleshooting
Investigate and resolve technical issues, collaborating with engineering as needed.
Use tools like Excel and analytics software to pinpoint and resolve data discrepancies.
Customer Interaction
Participate in client calls to provide guidance, troubleshoot live issues, and build strong relationships.
Deliver every interaction with professionalism and a positive, solutions-focused attitude.
About You
You are a motivated professional who thrives on supporting others, solving problems, and learning new skills. You enjoy collaborating with a team and take pride in delivering exceptional service.
Qualifications
Experience: 1-2 years in a technical product support or similar role.
Technical Skills: Familiarity with SaaS platforms, data analytics tools, or software solutions is a plus.
Communication: Strong verbal and written skills to communicate effectively and empathetically.
Problem-Solving: Analytical thinker with a proactive and creative approach to challenges.
Tools: Experience with ticketing systems or project management tools is an advantage
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