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Job Title:

Service Designer

Location:

Dublin

Employment Type:

12 month Contract (20 January 2025 start date, 5 days per week with up to 2 days remote)

Role Overview:

As a Service Designer, you will play a critical role in redesigning and enhancing property management services. Collaborating with a multidisciplinary, agile product team, you will ensure internal processes and customer-facing services are user-centered, efficient, and impactful.

You will be involved in research, prototyping, and process redesign while supporting the upskilling of staff in modern service design and product development methodologies.

Key Responsibilities:
  • Conduct user research with frontline teams to understand processes and identify opportunities for improvement.
  • Document research findings and contribute to the creation of user stories.
  • Develop iterative prototypes for testing and evaluation.
  • Redesign internal and external property management services.
  • Create reporting and visualization tools to enhance property management.
  • Support change management initiatives with frontline teams.
  • Collaborate openly with technical and administrative staff.
  • Provide on-the-job training and mentoring to staff, promoting contemporary service design practices.
Key Deliverables:
  • Redesigned internal property management services and processes.
  • Redesigned customer-facing property management services.
  • Reporting and visualization tools to support property management.
  • Microsoft Power Platform applications for property management.
Skills and Experience :
  • Essential:

    • Demonstrable experience in service design and user research as part of a product delivery team.
    • Proven ability to work within multidisciplinary teams in an agile environment.
    • Strong understanding of modern product management methods and approaches.
    • Experience providing informal or formal mentoring and staff development.
  • Desirable:

    • Experience working in the public sector or large organizations with subject matter experts.
    • Knowledge of Civic Tech or modern public sector development practices (e.g., UK GDS).
    • Experience redesigning internal services.
Candidates must have stamp 4 or EU citizenship.

Read the full job description and apply online on the recuiter's web-site

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