Customer Service Representative

We have an exciting opportunity to offer to someone coming from a proven Customer Service background whether it be retail, hospitality or any other role where you deal with customers and are looking for your next career step. Working within our Operations Team assisting with the administration of Insurance business, with specific focus on learning about Individual Health & Wellbeing Professional Insurance. The successful candidate will possess excellent communication skills, be a great team player and have excellent attention to detail alongside demonstrating a passion in delivering the very best customer service.

Balens, part of the PIB Group is a really exciting organisation to be part of, since PIB's launch in 2015 we have gone from strength to strength. We have grown to have a presence at over 40 locations across the UK and Europe, with over 2,500 employees. With a key focus on collaboration, where this is embraced on a daily basis to work together to deliver on our ambitious objectives, we are really proud of the culture we have.

The Role

General administration duties for the Affinities team
Speaking to customers and updating client records accurately
Processing renewal business and assisting clients with renewal queries.
Inputting of data to the Bexhill system to aid the renewals of direct debits
Deal with phone and email queries efficiently and confidently
Working with the team to ensure that clients receive prompt responses to their queries
Undertake internal and external training courses as necessary, including study for and sit CII Exams (Diploma in Insurance)
Follow the rules and regulations as set out by the Financial Conduct Authority

The Candidate

Minimum of one year’s customer service experience in any industry
A passion for delivering the best service possible to your customers
Ability to build a rapport with lots of different types of individuals internally and externally
Excellent communication skills - both verbal and written
Being a team-player: our success is not only based on individual efforts, but working efficiently as one team
Confidence to manage your workload and any issues professionally and calmly
Embrace and support our culture
Ideally a minimum of 2 A Levels grade C or above alongside English and Maths GCSE Grade C or equivalent
Computer Literate

Further information

As well as a competitive salary we offer the following benefits -

Competitive holiday allowance with the annual option to buy additional days
Death in Service benefit of x4 salary
Company pension scheme
Enhanced maternity and paternity leave packages
A flexible benefits package which allows you to add additional benefits to your overall package
Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
Referral schemes
Discounted rates on PIB products
We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

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