Implementation Manager - COM/DE&S/IMPM03

Job Title Implementation Manager

Function: Commercial

Location: Warrington/Leeds

Contract type: Permanent

Salary: £45,478 with potential to rise to £53,504 over 3 years

Closing Date: Friday 20th December 2024

NHS Supply Chain currently has an opportunity for an Implementation Manager to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first.

We are seeking a strategic and experienced Implementation Manager within the Diagnostics Category team who will be responsible for leading a regionally based remote technical implementation and change management team. They will include the successful implementation of activity within the Diagnostics area, ensuring that benefits are realised and contribute to organisational KPIs and strategic objectives

Every day you will …

Manage and develop regionally based technical implementation and change managers to drive NHS Supply Chain service adoption.

Ensure relevant resources are available within the geographies to support timely delivery of all opportunities.

Assess and communicate operational risk profile for opportunities to ensure the activity is focused in the correct areas which can be delivered and maximises ROI.

Be accountable for ensuring a clear work plan of prioritised opportunities is documented and that relevant functional resources is available and allocated to deliver each opportunity on time.

Ensure all direct reports have the appropriate technical training required to undertake integration and implementation activity cross-organisationally from NHS Providers through NHS Supply Chain and onto Suppliers.

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.

We recognise our employees' hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards.

27 days holiday plus bank holidays, with the option to purchase an additional 5 days.

We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.

A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme

Generous pension scheme (with us contributing 12% when you contribute 6%)

Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.

2 days of paid volunteering leave allowing you to give back to your community.

Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

A project management relevant qualification such as Prince II.

Programme Management relevant qualification, such as MSP.

Previous experience of working in multi-supplier service environments gained within the NHS industry.

Strong Data analysis skills.

Knowledge of procurement partner needs within the industry.

Knowledge of relevant products being offered.

Intellectual capability to manage queries and complaints and successfully resolve issues.

An adaptive and solutions focussed mindset.

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at who will be happy to help you with alternative ways to apply