Customer Service Advisor

Engineius
GB - West Midlands - Birmingham
December 20, 2024
Customer Services

Customer Service Advisor

We are looking for an enthusiastic and motivated Customer Service Advisor to join our Service delivery team in Birmingham. You will be part of a growing and ambitious team with responsibility for making sure that both our drivers and customers are happy.

About Engineius

Engineius’ goal is simple: to make vehicle movement easy. We are on our way to creating the leading end-to-end movement solution in the UK for our customers (such as Hertz and The AA), delivered by our network of 600+ drivers and transport agents across the UK.

Since going live in April 2018, we have acquired over 80 clients, many of whom can claim to be amongst the largest players in the UK automotive industry. We are already one of the largest competitors in our space but have ambitions to grow much further and we are crazy about sustainability. To date we have saved fleets over 3,000,000 tonnes of CO2.

We are seeing our hard work paying off as we have won seven awards, including Best Fleet Software three years in a row, a highly commended wellbeing award, two innovation awards, and one outstanding product of the year award.

Key Responsibilities:

Answering inbound phone calls from our driver network and ensuring that our drivers feel supported by:

Helping to answer their queries and providing any support required.
Solving their problems as quickly and efficiently as possible.
Using our online system and technology to identify when you need to make outbound calls to drivers and then guiding drivers so they deliver the vehicle to the customer’s instructions and timings.

Building and maintaining positive relationships with our customers by:

Calling them proactively before any issue becomes a real problem and agreeing potential solutions.
Making sure that their email requests are actioned quickly and accurately.

What Are We Looking For?

Essential:

Enthusiasm and passion for customer service
Enjoys problem-solving
Experience handling a high volume of calls
Able to work well under pressure and multi-task
Enjoys relationship building and communicating with customers and suppliers over the phone
A desire to take responsibility rather than wanting to stay ‘under the radar’
Resilience
Willingness to learn and take on new challenges

Desirable:

Geographical knowledge
Vehicle knowledge
Ambition to progress in a rapidly growing business

What's in it for you?

Grow with us:

You will be part of a growing and ambitious company! We want you to be happy and enjoy coming to work where you are surrounded by a supportive team.

In the heart of Birmingham:

We are based in Birmingham city centre at Somerset House, which is only a 5-minute walk from Grand Central train station. In summer you can enjoy the rooftop terrace and views of the city!

Socials and more!

Social events and activities are held in the building once a month. We have quarterly company socials which in the past have been rooftop quiz nights, mini golf and a meal at Fazenda.

Fitness and wellbeing:

Your wellbeing and health matter to us. In the building there is a gym and showers that you can use before, during or after work. If you like golf, you can enjoy practicing on the golf simulator too.

Time to relax:

Well-deserved time off - you will get 25 days off a year plus bank holidays. You will also get an additional day with every completed year of service, up to a maximum of 30 days per annum.

Join Us

If you want to be part of a forward-thinking, sustainable company and you embrace positivity, we would love to hear from you

Read the full job description and apply online on the recuiter's web-site

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