Sales Development Representative Manager

Founded over 24 years ago, Forte Group has transformed from a Quality Assurance-focused company into a dynamic player in the tech industry, delivering innovative solutions globally. Based in Boca Raton, USA, we proudly partner with over 400 clients, including Fortune 500 companies, and our software impacts more than 9 million users-comparable to the entire population of New York or Switzerland!

Interested in making a difference? Keep reading!

Forte Group is looking for a Sales Development Representative Manager.

The Sales Development Manager will build and lead a dynamic team of Sales Development Representatives (SDRs), driving their success in building a strong pipeline of sales-qualified leads through effective outbound prospecting strategies.

This individual will be responsible for recruiting, training, and managing a high-performing team, optimizing outreach cadences, and ensuring consistent lead qualification. The team will be critical in aligning SDR efforts with company goals and continuously refining processes to improve team performance.

This position requires a hands-on leader who can both lead the team and operate as an individual contributor while the team is scaling and who is also data-driven and skilled in fostering a positive, high-performance culture.

Key Responsibilities:

Bring in Sales Qualified Leads

• Build and manage a high-performing team that has ONE focus: Generate Qualified Leads
• Collaborate closely with both Marketing and Sales Teams, ensuring an effective handover of qualified leads to sales.

Team Building & Leadership:

• Recruit, hire, onboard, and mentor a team of SDRs (onshore and offshore), ensuring the team scales effectively and efficiently.
• Provide ongoing coaching, training, and professional development to enhance team performance and career growth.
• Foster a positive, collaborative, and high-energy team environment.

Strategy & Execution:

• Develop and implement comprehensive sales development strategies aligned with the company's revenue goals.
• Create and refine outreach strategies, including call scripts, messaging cadences, and social selling techniques, to improve lead conversion rates.
• Partner with Marketing and Sales to develop inbound and outbound SDR sequences, leveraging analytics and A/B testing to optimize messaging and approach.

Performance Management:

• Set clear performance goals and metrics for the SDR team and track their progress.
• Monitor KPIs, analyze team performance, and provide actionable insights to drive improvement.
• Leverage data and tools like CRM and sales engagement platforms to streamline processes and improve efficiency.

Individual Contribution

• Act as an SDR in the team and lead by example by bringing in your self-generated sales-qualified leads.
• Be a role model for excellence and inspire the team by working alongside them.
• As the team grows, individual contributors will decrease, but they should always be present. We lead from the front.

Cross-Functional Collaboration:

• Work closely with sales- and marketing leadership to ensure seamless handoff of qualified leads.
• Collaborate with marketing, technology, engineering, and sales teams to align lead generation efforts and provide feedback on market insights and competitive trends.
• Act as the key stakeholder in refining the lead generation playbook.

Reporting & Analysis:

• Produce detailed reports on team performance, lead generation progress, and results.
• Use data to identify trends, areas of opportunity, and strategies for improvement.

Qualifications:

• Bachelor's degree in Engineering, Business, Marketing, or a related field (or equivalent experience)
• 5+ years of experience in sales development, with at least 2 years in a leadership or managerial role
• Proven track record of building and managing high-performing SDR teams
• Industry experience from outsourcing services focused on software engineering
• Strong understanding of outbound prospecting techniques, lead qualification, and pipeline generation
• Proficiency with CRM tools (Salesforce, HubSpot), sales engagement platforms, lead generation, and prospecting tools
• Data-driven mindset with the ability to analyze and act on performance metrics.
• Excellent communication, coaching, and motivational skills
• Experience in scaling SDR teams in a fast-paced, high-growth environment
• Comfortable working in a remote work environment, with experience managing distributed international teams
• Experience working with multicultural and geographically dispersed teams, preferably in Eastern Europe and LATAM.

What We Offer:

• Competitive salary and bonus structure
• Comprehensive benefits package, including health and dental
• Great Opportunities for professional growth and advancement
• A supportive and collaborative work environment
• Engineering, corporate and social events

Join us and be a part of our team!

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