Swimming Manager

Vacancy
Swim Manager
Penarth Leisure Centre

About us
Parkwood Leisure was established over 25 years ago and is one of the UK's leading operators of publicly owned leisure facilities. We're a company that's proud to deliver a first-class service to each of the facilities we manage and is committed to working with local communities to make a difference and provide a healthier and happier lifestyle to the communities we serve. The Company prides itself on its exemplary health and safety record and commitment to staff. Legacy Leisure are an arm of Parkwood that are contracted to operate the Vale of Glamorgan Leisure Centre on behalf of the local council.

Is this you?
This is an ideal role for an individual who is motivated by managing a team of staff, is commercially driven and passionate about swimming. The Swim Manager is responsible for the commercial, sales, programming, development and operations of the Learn to Swim programme within Penarth leisure centre. This is a full time; 40 hour per week post; and may require daytime, evening and occasional weekend work.
Reporting to the Centre Manager your primary objectives and responsibilities would be:
Commercial Focus

Understand and use KPIs to improve commercial performance of the sites pool programme

Implement the organisation's three-year growth and retention plan to drive income from the Learn to swim programme

Manage the sales targets and provide clear communication to the teams who support the sales process. Continually review net gain as the key metric.

Oversee feedback and enquiries from customers and ensure the best possible customer service is provided.

10 hours teaching per week within your 40 hour contract will be required.
Managing the Swim Programme

Maximise pool space and timetabling to promote convenient entry points and retention for customers.

Follow and communicate procedural changes to all stakeholders on-site to ensure consistency in processes.

Maintain a high level of knowledge within the swimming industry and keep up with changes within the industry.

Ensure department communication is transparent and expectations are being met.

Forge positive working relationships with the local Swimming Clubs, Swim Wales and Authority Sports Development Teams.

Arrange quarterly professional development for swim instructors and look to up skill existing staff or new recruits to level 2 swim instructors.
Observation and Mentoring

Provide leadership as the direct report to a team of swim lessons instructors.

Work with the Centre Manager to identify recruitment needs and review program structure to maximise returns.

Regularly be on the poolside to observe the quality of the programme and provide feedback.

Ensure training records are maintained for all line management employees including safeguarding, DBS and GDPR.

Marketing

Recognising positive stories and opportunities to create good content.

Provide regular updates to swimmers via social media and direct routes.

Ensure that in centre branding meets the company requirements in terms of both tone and quality.

Communication

Work closely with the centre manager to grow the swim program

Positively dealing with any difficult situations with customers or staff.

Work with the Head of Aquatics as an indirect report to achieve commercial targets, implement departmental strategies and adhere to processes and procedures.
Qualifications and skills

The candidate must demonstrate extensive knowledge of learning to swim programmes and the Swim Wales National Teaching Plan. Ideally, previous experience managing a team.

The ideal candidate would be a fully qualified SE Level 2 Swimming Teacher but this should not be a barrier to application

NRASTC or NPLQ and First Aid at Work certificates are desirable.

Fluent welsh speaker is highly desirable, not essential.
What can Legacy Leisure offer you?

Free gym membership for you and a nominated person / Employee discount portal / Company pension scheme / Career Progression and More!!…

Salary - £26,000 pa (addition bonus based on performance)
How to Apply
If you feel like you could bring some fresh ideas to the table we want to hear from you. For an informal chat please contact or simply apply with a letter of why you would like to be considered for this role and attach your current CV.
The Parkwood Leisure Holdings Ltd Group are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.
We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.
If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion