Customer Service Coordinator
Shrewsbury
Salary up to £27,400 pa
(Initial 3-month contract with view to permanent)
Our client is one of the world’s largest material handling providers. They have an opportunity for Customer Service Coordinator to join their team in Shrewsbury.
This role will start as a 3-month fixed term contract with view of making it permanent following successful completion.
Key Responsibilities
• First point of contact with customers, managing communication and queries on sales and service
• Collect and accurately process Service Engineers paperwork & providing input for oncall and contract invoicing and support with clarifications for the Hub team
• Assisting with service invoice queries and general service information
• Reduce queries in a resolute & timely manner with close customer interaction
• Support with any warranty queries
• Checking the paperwork of all leasing and rental contracts, prior to setting up at the central hub
• Update as required CRM database contacts, to ensure targeted marketing campaigns have maximum impact
• Coordinate with the appropriate product champions and central marketing team, in the development and delivery of marketing campaigns & pipeline support
• Observe all safety procedures and instructions and assist in maintaining a safe workplace and reporting any accidents, hazards, near misses, defects or damages to plant and equipment to the appropriate person.
Essential Skills
The ideal candidate will have experience of working within a Service Engineering environment and have used SAP.
Customer focused outlook
Strong administration skills
Ability to work in a pressurised environment
Ability to multi task ensuring accuracy is maintained
Strong communication skills, verbally and written
A good team player, with a flexible attitude
Good time management skills
Excellent IT literacy, numeracy and analytical skills.
Benefits for permanent employment
Employee-specific performance and personal development plan to facilitate progression
Competitive package and employee benefits
25 days holiday plus bank holidays, with an annual opportunity to buy/sell holiday
Contributory pension scheme which is salary sacrificed
4 x Life Assurance
Workplace Bike Scheme
Wider Tech - Spread the cost of purchasing technology
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