Customer Services Advisor

Barrhead Housing Association
GB - Scotland - Glasgow
January 21, 2025
Customer Services

About Us
We are a charity and registered social landlord based in Barrhead.
We provide high quality, affordable homes within thriving communities in East Renfrewshire.
Barrhead Housing was set up in 1986.
The initial aim was to improve tenement properties in Barrhead.
Soon after achieving that, we started building houses for social rent.
Since then, we've worked hard to maintain those homes and build even more to meet people's needs.
What we do
We have a wide range of properties.
We have various sizes, from bedsits to four-bedroom houses.
And different types, from sandstone tenements to brand new homes.
We also have sheltered housing for older people.
Here they can spend time together in communal areas and get help from our Housing Support Assistant.
How we operate
Our Governing Board has twelve local people and professionals.
They are elected at the annual general meeting to represent members.
The Board meets every two months.
It provides strategic direction and helps ensure management are making good decisions.
We have a team of thirty employees who carry out our day-to-day operations.
As a team, we care about making a positive difference in our community.
Our People Strategy aims to help every employee reach their full potential and accomplish our vision of 'making a difference'.
Our People Strategy is an essential part of our overall business strategy.
In return for the skills and commitment our colleagues bring, we trust, inspire and support all employees to delight their customers, invest in every employee's development and wellbeing, and offer an exceptional package of benefits and flexible working.
Our values
Our values guide our conversations and decisions every day.
RESPECTFUL
be open, remove barriers, be kind, bring your whole self, celebrate individuality, trust
ADAPTABLE
stay connected, be positive, bold and brave
DEDICATED
own it, do it, make it happen, do what you say
ASPIRATIONAL
love to learn, be curious, take the lead, show pride and passion
RESPONSIVE
listen to understand and then do what matters
The RADAR in our values shows that we are always looking outwards, upwards, and towards the future.
Excellent terms and conditions of employment apply.
Barrhead Housing is committed to being an equal opportunity employer.
We offer hybrid working for all staff, and agile working on top of that.
The Role
Customer Services Advisor (full time, permanent, hybrid working available)
EVH PA13-16 Grade 5, £27440 - £30495
We are looking for an enthusiastic and suitably experienced individual to join our Customer Services Hub team and assist us in delivering a high-quality experience of living in social housing for all our customers.
Our Hub team is a dynamic, high effective team who offer outstanding service and regularly exceed the expectations of our customers.
The purpose of this role is to provide an exceptional experience for customers contacting Barrhead Housing to report repairs, raise service requests, let us know when things have gone wrong and ask general enquiries.
You will be the first point of contact for our customers online, on the telephone and in-person.
No working day is the same; you will perform a variety of tasks aimed at offering the best possible service and outcomes for our customers.
How to apply
The recruitment pack is available from our website
To apply, please submit an application form clearly demonstrating why you are a good fit for Barrhead Housing and how your skills and experience make you a suitable candidate for this role.
For a confidential informal chat about the role, please contact Jade Byers.
If you would like to receive the recruitment pack in any other format, or you would like further information please visit our website.
What to expect
The closing date for applications is midday on Monday, 10 February 2025
We aim to notify applicants with an outcome by Friday, 14 February 2025
We plan to hold interviews on Friday, 21 February 2025 .
During interviews we will assess candidates against the person specification.
Our interview format is as follows:

An assessment to evaluate your administrative and customer service skills.
An interview involving behavioural and situational interview questions to better understand your skills and experience.
Interviews will normally be face to face with two of our team, including the hiring manager.
We are open to having interviews virtually on request if you require it.
Sample interview questions can be made available in advance upon request.

Read the full job description and apply online on the recuiter's web-site

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