Legal Support Manager

Title: Legal Support Manager

Salary Banding: Nottingham NG9 1LA - £48,780 - £50,393 (Dependent upon experience)

Permanent Full-Time Position based on a 37.5hr week - Hybrid post with the expectation of 2 days at home 3 days based in your office location.

Metropolitan Thames Valley Housing is one of the UK’s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, East Midlands, Southern and the East of England. We are a proud member of the National Housing Federation the G15 – which represents London’s largest housing associations – we influence policy for the benefits of our residents and the wider sector.

We’re on the look out for a confident and pro-active Legal Support Manager to manage a team of Legal Support Caseworkers within a close-knit, busy in-house legal team dealing with all aspects of tenancy and leasehold management law including possession, disrepair, anti-social behaviour plus other tenancy and leasehold issues including service charge disputes.

This is an opportunity to join a team of lawyers who are passionate about social housing law in an environment where your ideas are valued and where you could have an active role in shaping the future of the Legal Services provision within the organisation.

The role

The role will be to expand, lead and motivate a team of Legal Support Caseworkers to provide efficient, effective and timely administrative and casework support to the in-house Legal Services Team. You will be responsible for:
• Leading on recruitment and building and developing an efficient and high performing Legal Support Team to support all functions of the Legal Services Team
• Delivering a high quality, effective and timely Legal Support Service through administrative and casework support for the Legal Services Team
• Reviewing, creating, managing and updating legal processes, workflows and templates to ensure good quality service in line with the Legal Services Team Service Level Agreement
• Auditing files to ensure that quality and compliance of legal advice and representation is at a high standard and support the Head of Legal Services to implement improvements where needed
• Managing the triaging of new Legal case referrals and enquiries and effective allocation of cases and enquiries across the team
• Overseeing and managing outsourced cases with external legal partners
• Producing and presenting relevant reports, documentation and correspondence as required so that reporting is accurate, well presented and processed within required time scales
• Ensuring invoices and payments are processed in a timely manner and ensuring that accurate records are kept of all departmental invoices processed for budget purposes

What you'll need to succeed
• Knowledge and Experience working within a Legal Team whether in-house or in private practice
• Basic knowledge of Housing Law and, specifically, Housing Conditions (Disrepair) Claims
• Experience in recruiting, managing and coaching a high performing team
• Proven experience in building and sustaining working relationships with key stakeholders and partners both internal and external and act as a “go to” person
• Proven ability of successfully implementing administrative processes to manage a large workload
• Excellent communication and written skills
• A pro-active and flexible approach to problem solving, initiative taking by evaluating and generating new ideas to improve working methods and team performance
• A confident, enthusiastic and collaborative approach with the ability to work under pressure within a team

If you have been successful in your application we will contact you during the week commencing 20th January 2025 for an initial screening call. If you successfully pass the initial screening call you will formally be invited to attend an interview on one of the dates given below.

The in-person interview will consist of 45 minutes of competency based questions with an interview panel of 2 people and a 15 minute presentation which will be sent to you in advance and at the time of the formal invitation to interview.

Expected Interview Timeline:

w/c 20th January 2025 - Initial screening call

30th January 2025 - In-person Interviews and presentation in Beeston, Nottingham

28th/29th January 2025 - In-person Interviews and presentation* in Farringdon, London
• The presentation brief will be sent at the time of invite to the in-person interview to allow time for preparation

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

28 days annual leave plus 8 bank holidays (pro rata for part time) per year

2 volunteering days per year for things like helping out in local communities

An additional ‘Beliefs day’ once a year to have an extra a day off

Supported family friendly approach with extended parental leave

Enhanced pension with matched contributions of up to 9%

Option to buy or sell up to 5 days annual leave per year

Life assurance cover 3 x your salary

Health cash plan scheme for your everyday healthcare needs which you can add your family members too

Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

Any many more!

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We are also part of the disability confident employer scheme.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

Gender

Ethnicity

LGBTQ+

Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment