3rd Line Product Support Technician

Appello
GB - New Milton
January 15, 2025

3RD LINE PRODUCT SUPPORT TECHNICIAN️Hours:
35 hours per weekShift pattern:
Monday to Friday, 9am - 5pmSalary:
£35,000 - £37,000 per annum dependant on experienceLocation:
Office Based - New MiltonStart Date:
January /FebruaryAppello Perks23 days holiday rising to 25 with 2 years continuous service plus bank holidaysWe offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more24/7 employee assistance programme with an easily accessible app!Family and friends' discounts on our services & productsPension Scheme, up to 4% Company matchedFree on-site parkingABOUT YOUAre you a seasoned IT professional with a knack for solving complex technical issues? Do you thrive in dynamic environments where SIP-based communication systems are mission-critical? If so, we want you on our team!What You Bring:
Experience:
Demonstrable experience in third-line IT support, managing escalated issues and providing advanced troubleshooting.SIP Expertise:
Hands-on experience with SIP-based systems, especially in telecommunications, call centres, or large enterprises.Technical Skills:
Proven experience managing Windows and Linux servers, AWS Cloud services, and diagnosing SIP-related issues using tools like Wireshark.Certifications:
Bachelor's degree in Computer Science or related field, with certifications such as Microsoft Certified:
Azure Administrator.
Advanced certifications like CCNP or ITIL Foundation are a plus.Networking Knowledge:
Familiarity with TCP/IP, DNS, DHCP, VLANs, and firewall rules affecting SIP communications.Problem-Solving:
Excellent analytical skills and the ability to troubleshoot complex issues under pressure.Communication:
Strong skills for liaising with both technical and non-technical stakeholders.Proactive Attitude:
Self-motivated with a focus on continuous learning and improvement.Join us and be part of a forward-thinking company that values creativity, innovation, and customer satisfaction.
If you're ready to take on a pivotal role that combines leadership, technical expertise, and a commitment to excellence, we want to hear from you!THE ROLEAt our innovative telecare company, you'll play a crucial role in ensuring the smooth operation of our technical products and services.Why You'll Love It Here:
Technical Mastery:
Use your expertise in SIP, VoIP, VoLTE, and advanced troubleshooting to keep our systems running seamlessly.Innovative Environment:
Work with cutting-edge technologies, including Node.js, FreeSwitch, Linux, and Windows in both cloud (AWS) and on-premise environments.If you're passionate about solving critical product issues, supporting new technology deployments, and guiding junior members of the team, we want to hear from you!READY TO APPLYIf you are interested in this role please upload your CV and answer a few questions about yourself.OTHER INFORMATIONThis is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team.
You'll gain exceptional career opportunities and will be part of a company that is continuing to expand.We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.

Read the full job description and apply online on the recuiter's web-site

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