VIRTUAL POSITION The London Stock Exchange Group (LSEG) Data and Analytics division supports the world's largest, most sophisticated, and systemically important organisations in the financial industry with innovative solutions, underpinned by our industry-leading data, technology, and global partnerships.
The Senior Customer Learning Manager serves as the financial markets & workflow experts at LSEG. On any given day you will be collaborating with Subject Matter Experts to design and update customer facing training content suitable for live classes, videos and/or documents. You will become the face of our company for learning, often leading intermediate to advanced level classes and covering market topics for our Asset and Wealth customer communities.
Responsibilities
Own and enhance a customer learning path
Build or enhance all customer learning path classroom materials & video scripts
Develop on demand learning videos
Ensure translated content is aligned to latest versions of learning path courses and support subtitling of videos if required.
Deliver intermediate to advanced level classes
Coach/Support Associates delivering beginner level classes or CSMs covering non-English classes
Deliver and/or Partner with internal experts on market topic webinars and manage all aspects from preparation to post session follow up activity.
Review attendance stats, view rates & customer feedback. Adjusting your offering accordingly.
Support key programs & initiatives (e.g 90-day customer onboarding, customer certifications).
Qualifications and Skills
Fluency in English with clear pronunciation
5+ years markets experience preferred
5+ years experience training on Refinitiv solutions and customer workflow expertise
Undergrad preferred or related, and CFA designation welcomed.
Strong presentation skills and knowledge of outcome-based learning
Demonstrates leadership qualities
Enjoys coaching and elevating performance
Proactive, resourceful, attention to detail
Strong excel skills preferred as well on-line presentation software's (i.e., WebEx, Teams)
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