Our client is looking for a skilled ServiceNow Business Analyst to join their team. This role requires a proactive individual experienced in analysing business requirements, liaising with clients, and working closely with development teams to ensure successful solution delivery across essential ServiceNow modules.
Key Responsibilities:
Gather and analyse business requirements, translating them into ServiceNow solutions.
Collaborate with clients and internal teams to ensure alignment with project goals.
Focus on Financial Service Operations (FSO) and Portal to drive business transformation.
Key Skills & Requirements:
Experience with Financial Service Operations (FSO) or Customer Service Management (CSM).
Strong analytical and communication skills, with a client-centric approach.
Ability to facilitate workshops and guide stakeholders in identifying needs.
Certifications:
Certified System Administrator (CSA) and other relevant certifications are advantageous.
Benefits:
Bonus scheme
25 days holiday
Private healthcare, life assurance, pension plan
Gym membership, healthcare, training
Flexitime and relaxed dress code
Travel policy for regular tech days
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