Sales Consultant

In a Nutshell…

We have an exciting opportunity for a Sales Consultant to join our team within Vistry West London, at our Harrow site. As our Sales Consultant, you will carry out all aspects of the day to day running of the marketing suite in accordance with the customer journey, taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress.

Let's cut to the chase, what's in it for you…

Competitive basic salary and annual bonus
Salary sacrifice car scheme available to all employees
Mileage allowance
Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
2 Volunteering days per annum
Private medical insurance, with employee paid cover
Enhanced maternity, paternity and adoption leave
Competitive pension scheme through salary sacrifice
Life assurance at 4 x your annual salary
Share save and share incentive schemes
Employee rewards portal with many more benefits…In return, what we would like from you…

Behave in line with our company values - Integrity, Caring and Quality
Experience working in a customer facing role delivering under pressure
Experience in generating leads and sales through telephone-based business development
Proven track record of achieving sales targets
Proven track record of exceptional sales
Excellent IT skills with demonstrable knowledge of Microsoft Office tools
Comfortable using multi-channel forms of communication
Ability to handle complaints and difficult situations
Strong negotiation and sales skills
Proven track record of successfully completing the sales process with customers
Excellent administration and organisational skills
An interest in property and the housing market
Good planning and organisational skills
Excellent communication skills
The ability to work under pressure and meet sales targets.
Willing to be flexible in respect of day-to-day duties and hours worked
Willing to travel to all sales sites, including regional offices
Willing to work weekends
Willing to travel to all marketing suites, including regional office, within the division as required
Full driving licence and access to a suitable vehicle
Patience and ability to remain calm under pressure
A friendly, trustworthy and professional attitudeDesirable…

5 GCSEs / GCE including Mathematics and English (at C grade or above)
A Levels in any disciplineMore about the Sales Consultant role…

Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development.
Create and deliver informative and clear sales pitches and tours of the show home and development.
Negotiate with customers to ensure the best sales outcome for the business.
Utilise all technology available to ensure innovation in generating sales in differing environmental and economic conditions.
Effective management of appointments with pre-booked customers ensuring that these are arranged at suitable times and are undertaken effectively.
Have a detailed knowledge of all Countryside Homes and the build progress on your development to ensure each customer is given every opportunity to purchase a new home.
Have detailed knowledge of all plots available and upcoming within the development.
Proactively manage and follow the sales process and customer journey as per the Vistry process and procedures.
Implement the Company's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
Proactively working as a member of the sales team and demonstrating effective team working skills.
Evaluate each sale as to how it can be achieved more effectively, efficiently and profitably for the Company.
Ensure every customer contact is recorded on the relevant CRM system and in line with GDPR.
Deal with all customers in a polite, friendly and efficient manner.
Ensure that customers are kept fully and regularly informed of the progress of their purchase.
Respond to all cancellations making every effort to 'save' and if necessary, renegotiate the reservation.
Have detailed knowledge of all relevant purchase assistance schemes and alternative developments.
Ensure competitor analysis is undertaken as determined by Sales Manager.
Carry out daily tasks required for your development.
Take responsibility for all company property and equipment across each site within the specified sales hub. Finally, let's tell you a bit more about us…

We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.

Join us in making Vistry.
• LI-HA1